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wes61471 · 06-23-03, 05:37 PM

don't refuse delivery of your new Ax, it may take a very long time for the unit to get back to Dell and get credited to your account. I'd hate for you to be out of an Ax for awhile. It would be easiest to take delivery then call customer care and get the upgrade. If they say that they have to charge you, tell them that you want to return it. They will make arrangements for shipping labels to get to you and you can send it in, then order a new one.
Same goes for everyone within the 30 day window. Just call cust. care and tell them you want to return/exchange your unit for one with mobile 2003. They'll probably send the kit to you before actually doing an exchange.

06-23-03, 05:37 PM	#8 (permalink)
wes61471 Aximsite Rookie Join Date: Apr 2003 Location: Austin, TX Posts: 49 Thanked 0 Times in 0 Posts	hey jpeeler don't refuse delivery of your new Ax, it may take a very long time for the unit to get back to Dell and get credited to your account. I'd hate for you to be out of an Ax for awhile. It would be easiest to take delivery then call customer care and get the upgrade. If they say that they have to charge you, tell them that you want to return it. They will make arrangements for shipping labels to get to you and you can send it in, then order a new one. Same goes for everyone within the 30 day window. Just call cust. care and tell them you want to return/exchange your unit for one with mobile 2003. They'll probably send the kit to you before actually doing an exchange.