Michael_j

I just called Dell. After my 4th person and being passed around "like a pack of Marlbourgh's at a penitentiary" I finally got a good customer care person. Since I bought my Axium on May 30th, I qualify for a free Windows Mobile 2003 upgrade

1. First of all you need to go through Dell Customer Care. Don't get passed to tech support,sales, etc.
2. Have your customer number or service tag number ready.
3. Tell them you qualify for the free upgrade. If they start to give you grief, tell them to do a search.
4. The part number is 310-4214, if they can't find it for you.
5. Get an 8 digit reference number from them. That shows that you are being processed.
6. They will send it to be processed.
7. Give it a few days and they said you should be able to see it on the order status area of the Dell Website.

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