Almost the exact same story here.
Finally got to the right person/department.
Rather than repeat what Michael said, this just verifies that everything he said is accurate.
If they give you a hard time - tell them to go @#@$ - oops I mean tell them to go to:
http://forums.us.dell.com/supportfor...cending&page=1
where their moderator (Rollie) discloses the free upgrade.