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xHypex · 06-24-03, 11:59 AM

I just called and got my upgrade order placed, so I should know the status soon. Here's the number and extension that you want

1-877-773-3355 x66966

The CSR that answered my call had to put me on hold twice to check about the upgrade, but he was pretty helpful. Once people start calling things should move quicker.

I first used an extension listed in another post (x62470), and it sent me to sales. I thought I was at Customer Care so I started placing my order, but before everything went through I checked to make sure it was a no charge. She said for that I needed Customer Care and gave me the extension. Make sure you check that you're at Customer Care or else you may be paying for your upgrade without knowing it (via Sales).

Finally, the Sales CSR said that they were backordered and the CD would ship around late July. After placing my order with Customer Care at no charge he said the CD may even ship tomorrow. I guess the CDs are "backordered" so that all the May 23 - June 23 Axims get their orders first.
-hype

*This may be incorrect, but I'm just reporting what I can infer from the statements made on the phone.

06-24-03, 11:59 AM	#24 (permalink)
xHypex Aximsite Prospect Join Date: Jun 2003 Posts: 5 Thanked 0 Times in 0 Posts	I just called and got my upgrade order placed, so I should know the status soon. Here's the number and extension that you want 1-877-773-3355 x66966 The CSR that answered my call had to put me on hold twice to check about the upgrade, but he was pretty helpful. Once people start calling things should move quicker. I first used an extension listed in another post (x62470), and it sent me to sales. I thought I was at Customer Care so I started placing my order, but before everything went through I checked to make sure it was a no charge. She said for that I needed Customer Care and gave me the extension. Make sure you check that you're at Customer Care or else you may be paying for your upgrade without knowing it (via Sales). Finally, the Sales CSR said that they were backordered and the CD would ship around late July. After placing my order with Customer Care at no charge he said the CD may even ship tomorrow. I guess the CDs are "backordered" so that all the May 23 - June 23 Axims get their orders first. -hype *This may be incorrect, but I'm just reporting what I can infer from the statements made on the phone.