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Wowzers
42 minutes and 32 seconds later after being on hold, transferred, etc...I think that I'm finally getting the CD---she talked about a "billing address" but that's it---so assuming it's free...I think she said so!
I didn't get off the phone until she gave me an order number, so I think we're set!
My advice to those that are calling for their CD...hang in there, and tell them you saw the information off the Dell website underneath their "Forums"
Good luck!
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