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Quote:
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Originally posted by ox_from_bws
I called Customer Care @ Dell Canada. I showed the guy the posting on the Dell forume. After he put me on hold serveral times, he told me that they are not offering the upgrade kit at
this moment. He told me to look for it @ the dell download site.
I am going to call back again in a few days...
Hopefully by then they will sort out the mess.
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Damn - I was afraid of that. Thanks for checking. It seems that the communication between Dell Canada and Dell USA is quite poor. Their tech support uses different systems and different databases so troubleshooting an issue with their online email system has little effect when calling support in Canada.
I created a separate thread for Canadian Dell owners. If anything updates, please post in there. Thanks again!