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This is the Story. The "policy" is that one dead pixel is "industry standard" for LCD screens. Now bear in mind that the afor mentioned policy is not a dell policy, perse, it is truly an Industry Standard. Normally, if a pixel is going to go bad, it does so within a week or so. Having one go out after 3 months, while rare, should still be replaced under warranty. Call technical support, because Dell customer care can only really do stuff within the first thirty days. Their reach doesn't really extend beyond that. Call tech support, and if the rep you get does not give you an exchange under your warranty, as stated by many other people, ask for a Supervisor. If no help there, ask for their supervisor. At each step, demand their first name and badge number, so they now it can be traced back to them. Keep pounding away, and i think you will get the exchange you want.
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