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Originally Posted by maflynn
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The upgrade that Dell offered is at best a break even propasition at worst a loss leader. Being consumer friendly they opted to provide the upgrade on some of the newer/higher end PDAs. Clearly if they had their druthers they'd have people buy the X51v instead os charging people a nominal fee for upgrading and then of course handle all of the tech support for those that had issues updating their axim.
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Whil I agree for the most part with what you said in this whole post, I think were Dell to have spent a bit more time or the upgrade and a hellofa lot more time on the Quality Assurance part of the upgrade they would have had no where near the problems that they do with WM5 upgrades.
Quality Control seems to be a lost art anymore, and the problem is companies have yet to realize the amount of money they could save on the backend of a rollout like this if they just spent some time and money on the front end. It always costs more to support a piece of poop than it would have to properly develop the product...
$30 per unit sold for an upgrade could mean a ton of extra money coming in if you didn't have to deal with a support nightmare!