Mobility Site - View Single Post - WM2003 Upgrade for Small Business orders?

06-25-03, 05:18 PM

it IS strange how this is being handled....they (Dell) knew 2003 was coming out and it would seem that they had plenty of time to get their act together with these details when people started calling with these questions. They need a standardized way of answering these types of upgrade questions. I've said this before in another thread awhile back....there's a chance that if you talked to 10 different CSR's it is possible to get 10 different answers. I hope you do get the order number/confirmation for the update...and don't forget to jot down the names of the people who assist you and all of the information they tell you.
GOOD LUCK.

06-25-03, 05:18 PM	#5 (permalink)
janine248 Guest Posts: n/a	it IS strange how this is being handled....they (Dell) knew 2003 was coming out and it would seem that they had plenty of time to get their act together with these details when people started calling with these questions. They need a standardized way of answering these types of upgrade questions. I've said this before in another thread awhile back....there's a chance that if you talked to 10 different CSR's it is possible to get 10 different answers. I hope you do get the order number/confirmation for the update...and don't forget to jot down the names of the people who assist you and all of the information they tell you. GOOD LUCK. Last edited by janine248; 06-25-03 at 05:28 PM.