Mobility Site - View Single Post - Dell Customer Care Service

klinczer · 12-22-05, 06:14 PM

I don't post often, but I have taken advantage of the great advice and info here. Now I have a rant, excuse me.

Just got off the phone with customer service. I purchased the x50v mobile 5 upgrade at the end of october, received it in November, fussed with it until today, downgraded today so I would get my functionality back. My GPS did not work, adobe reader did not install, real player did not install, avantgo would not sync.

I wanted a refund. I was told that it had been over 21 days and in addition, I had accepted the sw as is because I opened the envelope.

The customer care rep(a supervisor) told me that technical support may be able to tell me when working software would be available (I asked if he could tell me when updates were coming).

I completely lost it at that point and became juvinile and told him that customer care 'sucked'.

Am I the only one who won't be buying Dell for a while?

-Ken L.

12-22-05, 06:14 PM	#1 (permalink)
klinczer Aximsite Prospect Join Date: Mar 2005 Location: The Woodlands, TX Posts: 7 Thanked 0 Times in 0 Posts	Dell Customer Care Service - NOT! I don't post often, but I have taken advantage of the great advice and info here. Now I have a rant, excuse me. Just got off the phone with customer service. I purchased the x50v mobile 5 upgrade at the end of october, received it in November, fussed with it until today, downgraded today so I would get my functionality back. My GPS did not work, adobe reader did not install, real player did not install, avantgo would not sync. I wanted a refund. I was told that it had been over 21 days and in addition, I had accepted the sw as is because I opened the envelope. The customer care rep(a supervisor) told me that technical support may be able to tell me when working software would be available (I asked if he could tell me when updates were coming). I completely lost it at that point and became juvinile and told him that customer care 'sucked'. Am I the only one who won't be buying Dell for a while? -Ken L.