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It was not difficult at all. The worst part was being on hold forever. The rep was very nice. I explained it was not an "all the time" problem. She had me do a soft reset, a hard reset and a couple of other things. Each time she would ask if I still had a problem (we had a slight communication problem-she didn't understand everything I was trying to say). She put me on hold a few times but was always nice. I work in the telecommunications industry and put a lot of value on the way I am treated on the phone. :) Anyway, she said I should receive my replacement in 2-3 days. Then I return the other one in the same box-no postage. I have a return ID number so if for some reason I don't receive my new Axim within that time frame I can call again... or email her (she gave me her email addy). Overall a very positive experience.
I am so glad I will not be without my Dell. I have to send my Clie in for service tomorrow. Sony could learn a thing or two from Dell :)
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