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Well, you might want to check the backup battery before changing the battery next time to see what it looks like. Also use the backup utility on the pda. it works great and restores quickly. As far as the problem of getting someones abused return as your replacement, you will find that most people are very happy with their replacement unit. Dell has not been sending out bad units as replacements. there have been a few that got a bad replacement but the majority have been unable to tell that the replacement was even used let alone abused. a search will show you that this is true. good luck.
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