Mobility Site - View Single Post - Are you satisfied with Dell's support of WM5?

EngrPaul · 01-05-06, 11:53 PM

Rob,

This wasn't a question of design, it's a question of support.

I think it's important to get a grasp on the magnitude of the support issues, since problems are usually spoken of on the internet forums while lack of problems doesn't need discussed. My intention wasn't to prove something's wrong, just to see if it really is statistically.

Your scenerio is correct, however as an Engineer my duties include failure analysis, corrective action, and clear communication with the customer. This process happens in days or at worst weeks, not months.

Regardless the state of WM5, if Dell is selling it they should be supporting it.

01-05-06, 11:53 PM	#7 (permalink)
EngrPaul Aximsite All Star Elite Member Join Date: Aug 2005 Location: Pennsylvania Posts: 877 Thanked 2 Times in 2 Posts	Rob, This wasn't a question of design, it's a question of support. I think it's important to get a grasp on the magnitude of the support issues, since problems are usually spoken of on the internet forums while lack of problems doesn't need discussed. My intention wasn't to prove something's wrong, just to see if it really is statistically. Your scenerio is correct, however as an Engineer my duties include failure analysis, corrective action, and clear communication with the customer. This process happens in days or at worst weeks, not months. Regardless the state of WM5, if Dell is selling it they should be supporting it. __________________ "I'm a perfectionist, but not very good at it yet."