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Lionclaw · 07-02-03, 06:53 PM

Welp, I'm fed up with Dell US. I originally placed a phone order for PPC 2003 early last week for about $35. Then, the free shipping and 15% off thing from delloutlet.com came around, so I canceled my other order and placed a new one online which came up to $24.65, a nice $10 savings.

I recieved an order acceptance notification, but the confirmation never arrived. So, for the last 3 days i've been trying to call and find out what happened to my order. I keep getting these smug sales people telling me that I canceled my order, and I keep telling them it was a different order, but to no avail. They just keep juggling me off to a different extension. The e-mail support people don't read my mail, they just tell me to call their phone support. Lisandra in the chat support didn't bother even reading my question, but instead just juggled me back to the phone support, once again.

So, anway I figured I'd give phone support one more try and use the extension Lisandra gave me. I called them up and used ext 62032, where after being on hold for 27 minutes, I was told I should contact some other department. So they transferred me to ext 63805. At that extension, they said I needed to contact sales, so they sent me to ext 66966 option 2 option 4. Sales told me they could re-order it for me, but I would have to pay full price + shipping. I refused(i've already placed an order totally $24.65, i'm not paying more), so they told me to contact online sales and pushed me off to ext 43784. After waiting on hold there for about 8 minutes I just got fed up and hung up....

Anyone have any suggestions? Any ideas? I'm at the point where I could care less about ordering a copy now. Is there any place I can go to lodge a formal complaint against Dell?

07-02-03, 06:53 PM	#1 (permalink)
Lionclaw Aximsite Rookie Join Date: Mar 2003 Posts: 45 Thanked 0 Times in 0 Posts	My PPC 2003 Order Attempt Nightmare Welp, I'm fed up with Dell US. I originally placed a phone order for PPC 2003 early last week for about $35. Then, the free shipping and 15% off thing from delloutlet.com came around, so I canceled my other order and placed a new one online which came up to $24.65, a nice $10 savings. I recieved an order acceptance notification, but the confirmation never arrived. So, for the last 3 days i've been trying to call and find out what happened to my order. I keep getting these smug sales people telling me that I canceled my order, and I keep telling them it was a different order, but to no avail. They just keep juggling me off to a different extension. The e-mail support people don't read my mail, they just tell me to call their phone support. Lisandra in the chat support didn't bother even reading my question, but instead just juggled me back to the phone support, once again. So, anway I figured I'd give phone support one more try and use the extension Lisandra gave me. I called them up and used ext 62032, where after being on hold for 27 minutes, I was told I should contact some other department. So they transferred me to ext 63805. At that extension, they said I needed to contact sales, so they sent me to ext 66966 option 2 option 4. Sales told me they could re-order it for me, but I would have to pay full price + shipping. I refused(i've already placed an order totally $24.65, i'm not paying more), so they told me to contact online sales and pushed me off to ext 43784. After waiting on hold there for about 8 minutes I just got fed up and hung up.... Anyone have any suggestions? Any ideas? I'm at the point where I could care less about ordering a copy now. Is there any place I can go to lodge a formal complaint against Dell? __________________ -Lionclaw