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I just went thru the same thing, however my outcome was different. I placed an online order the day the update came out. Then I read on here about the free shipping and 15% off. So I sent an email last week to cancel (couldn't get thru). Well, today I call and get thru like in 5 minutes, my order never was cancelled, she wnated to know why I wanted to cancel, I told her and her comment was "oh?", like she wasn't aware that her software that her company was selling was selling for less then she thought.
So, I reorder it today, got the confirmation, it's on the website, but shouldn't expect to see it by 5-7 Aug!!!
This went much smoother then the rebate issue, which I have yet to see Dell!! I am starting to wonder about this company. Shame that the product (so far) has been better then anything I've owned in the past. But Dell, let me tell you, your customer service issues will destroy your company!!!! Fix it, or it will fix you..
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