beernutz

I have a new Axim x51v and I'm attempting to use ActiveSync to sync with Outlook 2002 (Office XP Professional) on my Windows 2003 Server laptop. I am a Palm user who used PocketMirror to sync my Palm Desktop to Outlook.

I can explore the Axim using ActiveSync 4.0.0 (build 4343) but when I try and sync anything such as Contacts, Calendar, etc. to Outlook I get an error 85010014 (see screenshot below). So far I have tried the following, based on reading this (
http://www.microsoft.com/windowsmobi...c/default.mspx

) as well as numerous other web forum posts including this one, to fix the problem with NO luck:

1. I uninstalled and reinstalled Outlook from the Office XP cds
2. I disconnected the Axim and did a 'File > Delete Mobile Device' in ActiveSync, then reattached Axim and re-initialized the sync.
3. I have tried to sync one function at a time (e.g. only Contacts)
4. I have turned off the Windows Firewall completely
5. On Outlook, I did Help > Detect and Repair
6. On the Local Area Connection for the Mobile device I changed to properties to NOT enable the 'Network Monitor Driver'.

I have also tried to set up IR on my laptop to sync using that method but can't get that hardware device working.

Any help in solving this very frustrating problem is much appreciated. I would hate to send back the x51v but if I can't get syncing to work the PDA is useless to me.

Screenshot of Activesync error:

beernutz

Since I've gotten a number of views but no replies, I'll reply myself. In an effort to try anything to fix my problem I decided to uninstall ActiveSync 4.0 and install ActiveSync 4.1. During the 4.1 install I got the following screen:


I got the same screen during the 4.0 install except that instead of the USB being marked as 'Connected', it was shown as 'Available'. My laptop has USB version 1.1 only.

If I hit 'Cancel' (my only option really since 'Next' just continually loops back to this screen) at the above screen I can still get ActiveSync to open but it will not connect.

Again, any help or suggestions are much appreciated.

beernutz

From the ActiveSync Troubleshooter:

"To select the USB port on Pocket PCs

The Pocket PC should automatically switch to the USB port as necessary. If you have problems connecting, try the following:

1. Tap Start, tap Settings, tap the Connections tab, and then tap PC.
2. Make sure that Automatically synchronize when serial cable is connected, using is selected, and that USB Connection is selected, and then tap OK.
3. Attach the mobile device (via appropriate cabling) to the desktop computer's USB port.
4. The Get Connected Wizard should start."

I am using WM2005 however I can't do step 1. exactly as it states because when I tap Settings, Connections tab, I don't see anything labeled 'PC'. Are these instructions still relevant to WM5 or am I just missing something?

jdog_12345

Hey beernutz. I have a different problem than you. I can get everything to sync but my contacts. This upgrade totally blows. I made a bad decision to switch over too soon. Did you try following this advice found here...http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

hoochimagoo

To add my 10c worth, I also had trouble sync'ing with AS4 for the windows media player (ie it wouldn't find the Axim x51v) but this resolved when I removed AS4 and used AS4.1.

johnkountz

I have an Axim x51v, and was also seeing the 85010014 error with ActiveSync.

I was able to resolve this by deleting the partnership. Try this:
1) Disconnect your Axim
2) Open ActiveSync and select File->Delete Mobile Device
3) Connect your Axim
4) Create new partnership
5) Sync

I was using AS 4.0

:approve:

NO5FD

I have been on the phone with Microsoft support for 4 days, in trying to get Active Sync 4.0 to link up with my Axim 51V. I paid $35, and after doing everything under the sun (deleting programs, hard re-set, soft-reset, walking around the block 3 times), it looks like removing the CF card (1 gb), and SD card (512 mb), did the trick. But geez, it took almost 4 hours of talking with Microsoft. I come from a MAC background, and this is my first time really using a new Microsoft product. I can't believe Microsoft releases a software that is so difficult to use.