trigar

New user with x51v, the support service and I spent most a whole day on the phone trying to sync my x51v and computer but was unsuccessful. I have two computers, DSL and no sign of firewall.
There was a red block with a white (!)in the right corner. However, is there something wrong with a desk top computer or the X51? The support service never called me back.

Jogga

When you connect the device, do you get any messages? Do you get the option to connect as a guest? Error messages are probably the clue to what's going on here.

What version of AS are you using?

If there are no error messages you may find that your regional settings are out of sync with the pc and the device is not recognised.

trigar

The active sync is 4.1. This is the third day that Dell support service has been trying to figure out the problem.
1) I have Window 2000
2) We found no firewalls
3) Mircosoft outlook is my default

Jogga

Originally Posted by trigar

The active sync is 4.1. This is the third day that Dell support service has been trying to figure out the problem. 1) I have Window 2000 2) We found no firewalls 3) Mircosoft outlook is my default

Good so far :approve:

When you connect, what message do you get? Does AS start and try to connect or do you get a connection wizzard?

If AS is not starting: try a different USB port, make sure that it's a primary port (not through a hub). If AS is not starting you should be getting an unrecognised USB device message from Windows, if that's the case, try an earlier version of AS (you can download from MS Mobile Home page).