trefford

Hi,
I'm using XP and an 51v and just installed (and uninstalled and reinstalled) activesync 4.1 from the Dell CD and from the microsoft web site. I have outlook 2003 and the problem looks like a larger version of some of the threads discussing "missing sync'd data".
The problem I have is that only notes are being sync'd and my outlook appears to be broken in that it often is not starting properly with lock ups that need overriding using the task manager.
Please help; it doesn't look good and if calendar, contacts and tasks can't be sync'd the device is an almost useless serious device...
I posted a problem with active sync and my X5 years ago. Scary that the problems have persisted all this time....
thanks
trefford

Zoandar

I have a suggestion, but it is a lot of work.

When I first installed the Axim with the Dell CD, (I just bought this Axim x51v about a month ago)installing Outlook 2002 over top of Outlook 2000 (part of Office 2000) I could not get ActiveSync to work at all.

In order to make Outlook 2002 and Active Sync 4.0 or 4.1 work for me I had to Archive my entire Outlook file set, uninstall Outlook, and Active sync, and then SCOUR my PC for every folder that contained anything related to either of them. Search in Windows Explorer for "Outlook" and then for "*.pst" and make sure you have removed them all. Outlook is a real piece of...work...and it is quite belligerent about being removed.

I was just doing this exact thing today, in fact, in a rebuild of my Axim. I found a place where Outlook keeps "installation log" files that are each 6MB in size! I copied one to Word. It was 1250 pages long! Yes. 1250. You can read the text in them (if you are into that sort of thing) and see where a lot of settings and the like are getting recorded. When you re-install Outlook, it is going to try to find that stuff and reconfigure itself the way it was before. So if it didn't work right before... you get the idea.

By doing what I described above, I was able to get a clean enough Outlook installation to stop getting the ubiquitous Support Code 85010014 and actually sync my files.

I did a lot of searching on forums and Knowledge Bases for Support Code 85010014. There are literally hundreds of users out there who can't get Active Sync working. And when they eventually do, it almost always has something to do with re-installing Outlook. So I blame Outlook for 99.9% of the problem.

Outlook itself, before I had my Axim, had always been a pain anyway. Quite often, it will stop sending/receiving, or maybe refuse to run. And when you check in the task Mgr, you will find maybe 5 or 6 instances of outlook.exe all runing at the same time. Closing all of them usually "fixes" whatever it is doing wrong at the time. Microsoft really needs to make a better email handler.

The only hassle I am getting here lately is that the first sync after cradling my Axim takes several minutes in the 'Looking for Changes" phase. But it does eventually sync. I am still looking for a way to reduce that lag. I didn't have it at first. it started recently. I don't know why.

I hope this sheds some light on a solution for you.

trefford

Thanks.
I installed the activesync upgrade this week and the problem is better - not gone - but at least every now and then (still can't predict when) I can sync everything.
The amazing thing is that a non microsoft product (epocrates) syncs perfectly every time! How indifferent is microsoft (and dell as well, I guess) about its customers that it wont't bother to get 2 pieces of its own software to cooperate but a 3rd party vendor can get the software to work perfectly.
Again, thanks for the suggestion, might try it if things still suck!
trefford