jgary

Hi. I have an Axim x51v that syncs just fine at home. I need to get it connected to my laptop at work, and am having trouble. I'm using USB, but can't connect. The theory is that I'm being blocked by my corporate firewall or virus scanner or network connections manager or VPN software. We use Checkpoint products here. I've disabled (I think) my VPN, and my virus scaner (Symantec Anti Virus Corporate Edition) but still can't get through. Any ideas about how to proceed? Thanks!

John.

MarcG

Disconnect your firewall (exit, close) and restart activesynch.

I had the same issue with my laptop connected at work.
We have sygate firewall but not the full version which allows you to have multiple rules but only one. And, of course, the rule allocation is already been taken by the IT for the network system.

Since I cannot add a new rule for the Activesync, it does not want to synch.

I have to completely exit the sygate softare (no firewall on my laptop) for my Axim to synch on my PC.

Its not too bad since the cie has an other firewall on the network that controls internet access.

Marc G

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jgary

Thanks! I tried, but no luck. I think there may be components of the firewall that I can't see running in my system tray. Any experience with looking at a list of Task Manager processes and figuring out what's running?

John.

jgary

I killed every process and program that I couldkill through Task Manager, and still I can't connect. Here's the list of processes I was left with. Are any of these capable of blocking the connection? Thanks.

John.

My list of unkillable processes:
DWRCS.EXE
Explorer.exe
LSASS.EXE
Mstask.exe
Regsvc.exe
Rtvscan.exe
SERVICES.EXE
SMSS.EXE
Spoolsv.com
Sqlservr.exe
SR_Watchdog.exe
Svchost.exe PID 376
Svchost.exe PID 428
Svchost.exe PID 1036
System
SystemIdleProcess
TASKMGR.EXE
Wcescomm.exe
WCESMgr.exe
WINLOGON.exe
WinMgmt.exe

jgary

I missed a couple in my last post. The other processes are:
Ati2evxx.exe
CSRSS.EXE
DefWatch.exe

Thanks.

John.

jgary

I Googled all of these things, plus one more I found later. 4 were related to my firewall or VPN, and I couldn't kill them, so I renamed them and rebooted, then shut everything down through Task Manager again. Got down to 18 processes. Still no connection. I'm out of ideas, for now. Thoughts? Suggestions? Thanks.

John.

drowe

If you look at Microsoft's ActiveSync pages they have directions for what ports to open for various firewalls. It isn't a problem with Norton Anti-Virus or VPN software. Window's built in firewall generally works without modification, but you might look at the settings and see if there is an exception for active sync. Most corporations don't put a firewall on the laptop, they use one between the internet router and the LAN. AS 4 creates a new network connection, you may have to be administrator of your laptop to allow that to be created. There are also policies that your IT dept can enforce on your machine that will stop it. The best thing is to contact your local help desk and ask them. Hope this helps!

AKAJohnDoe

Many corporations do not allow devices that were not provided by the company to be connected into their networks and enforce this policy. You may want to be certain that what you intend to do is not a condition of employment before making further attempts to circumvent these enforcement settings on the company-supplied laptop.

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l0l

Originally Posted by jgary

I killed every process and program that I couldkill through Task Manager, and still I can't connect. Here's the list of processes I was left with. Are any of these capable of blocking the connection? Thanks. John. My list of unkillable processes: DWRCS.EXE Explorer.exe LSASS.EXE Mstask.exe Regsvc.exe Rtvscan.exe SERVICES.EXE SMSS.EXE Spoolsv.com Sqlservr.exe SR_Watchdog.exe Svchost.exe PID 376 Svchost.exe PID 428 Svchost.exe PID 1036 System SystemIdleProcess TASKMGR.EXE Wcescomm.exe WCESMgr.exe WINLOGON.exe WinMgmt.exe

Make sure your firewall allow ActiveSync to use TCP/IP.

ActiveSync depends on these 4 services:
• WCESCOMM.EXE
• WCESMGR.EXE
• RAPIMGR.EXE
• CEAPPMGR.EXE

RAPIMGR.EXE and CEAPPMGR.EXE are missing from your list.

Make sure they are available & your firewall allow these services.

adamUSASK

I am having the same problem. They have blocked me using one or all of

Wfirewall, McAfee, and Group policies. I am out of ideas and they will not unlock it or offer support. Is there any other way to sync calendar, tasks, contacts (everything except email) aside from exporting the them to a .csv and sync-ing at home? That is a bothersome routine!

Thanks,

-A