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ActiveSync Why has it taken so long for this category?

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Old 03-15-04, 02:52 PM   #1 (permalink)
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Connected Cradle USB Before ActiveSync Was Installed - Help!

One of our salesmen received a new computer. He connected his iPAQ USB cable before he installed ActiveSync on the computer. He now receives error messages when attempting to instal ActiveSync. Any suggestions woudl be appreciated.]

TK
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Old 03-15-04, 07:10 PM   #2 (permalink)
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Try Control Panel, System, Hardware (tab), Device manager. If I remember correctly, there will be something listed there for the Mobile Device. Uninstall it, reboot the computer, install ActiveSync and then plug in the cradle.
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