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Originally Posted by whitelyt
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Welcome to iPaqHQ! 
If you don't have it I would recommend getting the latest version of Activesync. The latest version is 3.7.1 (build 4034). It also fixes some USB problems. You can download it from here.
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Ted:
Thanks for the reply and the welcome. I do have that version and have uninstalled and reinstalled a few times. I'm going to try it again and carefully follow the sequence (install ActiveSync, auuach USB, insert IPAQ).
Paul
Update: After uninstall/reinstall and following sequence I still get the USB Device Not recognized error. It checks com ports, sees that USB is available but goes no further.