imported_Brando

A friend is having a problem, outlook 2002 was deleted from their laptop.
Ipaq then wouldn't sync. I Installed outlook from an office 2003 CD. Ipaq
syncs with IT, BUT some sort of install loop for Outlook 2002 starts as
well, when it is cancelled, an error box appears, close that and it
restarts, same loop until ipaq is disconnected.
I don't know much about the IPAQ at this point(model/firmware), the laptop
is a newer HP XP SP2 all updates.

Is there a way to reset this whole setup without losing the information
stored on the IPAQ ?

What could be the issue here...simply that it doesn't work with the 2003
version of outlook?
I will try to get more information, but though I would see if there is
anything I can do in the mean time.

Thanks

imported_Brando

An addendum to the situation...i did a system restore on the laptop to earlier in the day before outlook 2002 was deleted, and the problem continues.

CookieKid

Hi Brandon, welcome to iPAQHQ. Just to verify something, did you uninstall outlook 2002 or did you delete the Microsoft Office folder?

Try the following steps:
1) undock your PocketPC
2) uninstall outlook 2002 through "Add/Remove Your Programs" from your Control Panel
3) restart your computer [optional]
4) install outlook 2003
5) dock your PocketPC and try to sync

Let us know if you're still having any problems.

wooch

Google "Windows Installer Cleanup Utility"

Install and run the app. Select Microsoft Outlook 2002, and click remove.

__________________
Best Regards,

Wooch