Can anybody help me solve the following problem:

When I try to Sync my X50V with Outlook 2000 Pro, Active Sync freezes up when it tries to sync e-mails with attachments (word, excel and pdf files). Before freezing, it replicates e-mails, destroys e-mail subject lines...

I have spent numerous hours with Dell tech support trying to troubleshoot the problem with no success. We have uninstalled and reinstalled everything, reformatted my PC, replaced the device. In short, we have tried almost everything. All else syncs just fine, and I can sync e-mails without attachments fine. I have tried limiting the attachment sizes as well as numerous other combinations and always I get the same problem.

Both the old and the replacement device incurred the exact same problem.

I have tried all of the above with a different PC and with a different user's outlook (same version 2000 Pro) with the same results.

Clearly, this must be a software problem between Active Sync and Outlook but nobody at Dell can solve the problem and Microsoft is non-responsive.

Help!!!

Thanks

I am having the extact same problem with a few variations:

I have an Axim X30 (also my second one) and I am using Outlook 2003. But I get duplicate emails when I sync and the name field is blank. It also deletes some that should be deleted in Outlook.
Everything else syncs just fine!

[QUOTE=pcederholm]I am having the extact same problem with a few variations:

I have an Axim X30 (also my second one) and I am using Outlook 2003. But I get duplicate emails when I sync and the name field is blank. It also deletes some that should be deleted in Outlook.
Everything else syncs just fine! [/QUOTE

Has anyone been successfully syncing e-mails with attachements?
If so, what version of outlook are you running? Thanks in advance for your replies.

Parman17

I use Outlook 2003. I sync happily with Yahoo and my cable providers email systems including attachments.

Never had any problems so not sure I can suggest anything. Try setting up a simple pop3 account (say Yahoo) and see if you can get that to work. If that works then it could be something with your email providers settings ?

Dave

Before you criticise someone - walk a mile in their shoes.

That way, when you do, you are a mile away and you have their shoes

It has been a few months and nobody is able to solve the problem, so I thought I would freshen up this post. Has anybody experienced and solved the problem outlined in my original post?

Thanks,

Parman17

Have the same problem but the only thing I've been able to do is not sync attachments. I'm in the hunt for an e-mail application for the x50v that will read mbox files as well....

Hi guys. I came across your forum while googling this problem. I am having exactly the same problem as the original poster at my company (I am IT support). The closest I have come to solving this is as follows (taken from our Knowledgebase):

The problem is to do with the conversion of Word documents into Pocket PC Word documents. To get around the error,

open up Active Sync (while logged in as the user)
click on options
then rules
then conversion settings
then Desktop to Device
Click on Microsoft Word Document
then edit and change the type to No Conversion from the drop down list
Do the same for Microsoft Word Template.

Also, try the following:

Activesync stores temporary copies of attachments in C:\Documents & Settings\[User's Profile]\Local Settings\Temp\Activesync. If this gets too full it can cause problems. Emptying it can help.

This seems, for me at least, to solve the problem temporarily, but it always comes back after a week or 2. Maybe some people can try it & feedback results. In the meantime I will continue researching this problem and if I solve it I will post my findings here.