Just got my X50v, have loaded the ActiveSync s/w but can not
get the laptop to detect the X50. I have tried updating to
the latest version 3.7 was sent downloaded 3.8. I have tried
not going through the USB hub, no help. Went through the MS
trouble shooting but can not get to the point where you turn
off and turn on the allow USB connection, click on this and
it just pops up the get connected wizard? Tried rebooting and soft reset, disabled firewall and antivirus.

Is there any optional sync software available, This unit is
useless unless I can install my S/W for work and so far no
luck?




Bill

I am not sure if this is the problem or not. Did you connect your Axim via cradle to the USB on your computer before you installed Activesync? The owners manual says to install activesync first, then hook up your Axim.

Are you able to connect the device to another machine. Just in case the issue may be a defect. I'd suggest contacting Dell about your warranty if you haven't already. Perhaps it is the device and they can send a replacement. Just a thought before going after more sync software.