shklar1

Hey guys…
Well for the past two months iv’e been going crazy trying to get the Active Sync to work on my PC again. 3.7.1 worked well, but when I tried to update the version to 3.8 this error always pops -



so I tried to delete all the 0 kbyte files in the C:\WINNT\Temp folder – no good. I tried to manually copy the files asked in the error – no good too :\ i tried to unplug all the USB devices - ... no good :\

I’m kind of hopeless because iv’e also tried to install previous version, but I keep getting the same error.

anyone? :(

gemmoore

same trouble with my x30high , i was trying to re-install Actsync 3.7 but no luck , a pop a window like what you have ...

gemmoore

i talked to dell tech support and according to them > there is something wrong with my PC desktop, even the software specialist at dell saying my pc has a problem . And i was pass to dell hardware dept said i have to talk to software specialist since this is an issue of microsoft software, it's obvious that the message is a software problem...we need more help from this people around here they must have idea what's going on . IS IT THE PC OR SOFTWARE TROUBLE .

NiwRoC

Originally Posted by shklar1

Hey guys… Well for the past two months iv’e been going crazy trying to get the Active Sync to work on my PC again. 3.7.1 worked well, but when I tried to update the version to 3.8 this error always pops - so I tried to delete all the 0 kbyte files in the C:\WINNT\Temp folder – no good. I tried to manually copy the files asked in the error – no good too :\ i tried to unplug all the USB devices - ... no good :\ I’m kind of hopeless because iv’e also tried to install previous version, but I keep getting the same error. anyone? :(

Ensure your cradle, unit are unplugged from computer. Reboot your system to ensure install process is stopped. Do not hook up cradle or unit until asked to do so..

__________________
Avatar by V2Drinkers

CarlB

I have had this problem since I put together my new system. As best as I can find out, the ActiveSync installation is checking to ensure the user account has administrator rights. When it can't verify admin rights, it gives this error. (See Microsoft KB825438)
I only have one active user account, hence it HAS to have admin rights, doesn't it? But, still it errors out when installing. I have versions 3.6, 3.7, 3.7.1, and 3.8. I can only get 3.6 to install, the others all have the same error.
Now my question: is there a registry entry that needs to be 'tweaked'?