ActiveSync "Setup Missing Required File"

nkrtwx · 03-19-05, 10:41 PM

When I try to install AS 3.8 from the Microsoft Website (or from the CD) I get the following error AFTER a 100% install:

Setup missing required file
Setup required the file
c:\documents and settings\my name\local settings\temp\IXP000.tmp\support\nt5_supp.dll, which does not exist
Please run setup again

have tried everything i know to try. have tried the solution recommended by Michael Sean Brown from google groups. Unfortunately the IXP000.tmp file (or anything remotely close in name) is not on my computer.

I have tried installing in safe mode. I have looked in the registry to uninstall recommended files from other forums. Once again, I don't have those files.

Any thoughts? Thanks thanks thanks!

**Frenchy** · 03-19-05, 11:54 PM

Did you clear the Temp folder before reinstalling. What OS are you using?

03-20-05, 12:40 AM

Do you have the "show hidden files" and "display contents of system folders" checked in File Explorer's Folder Settings - view tab? Also, make sure that the "hide system files" box is unchecked.