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What version of ActiveSync? Also, in ActiveSync on the Axim itself in the pull down (or in this case, the pull up, since it's in the lower left) menu, there's the selection to use IR. Once you select it, it immediately starts searching for an IR receiver. Point it at your computer and hope for the best.
It sounds like you're trying to start the sync from the computer, and you should be starting it from the Axim.
Unless I'm misunderstanding.
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