Can't even install AS 3.7.1 or 3.8

04-24-05, 04:28 PM

Hello all.

I am a bit befuddled.

I got my brand new loveley x50v.

popped the accompanying disk with active synch 3.7.1 and tried to install it. I got an error. I couldn't even install the thing.

Then I tired 3.8. Same dance.

The error message is that I have a problem with :
app name: wcescomm.exe
appver: 3.8.0.5004
mod name: apptoport.dll
modver: 0.0.0.0
offset: 00005a5b

anyone with a clue what the heck I am doing wrong - or equally important - what I can be doing to make it right?!?!? Thanks!

Gigi · 04-24-05, 04:28 PM

Have you tried disabling your firewall?

04-24-05, 04:51 PM

gigi,

before you mentioned it - no I hadn't. I have zone alarm suite, the microsoft XP FW and norton 2005 antivirus comes with a type of FW as well.

I turned all 3 off as far as I can tell and tried it again.

same error message.

I am running right now (i just reformmated the silly HD 3 days ago and haven't had time to fill up the registry with too much crap) win XP sp1, sp2 after web updates, norton 2005 with updates, ad aware, adware/spyware by bulletproof.com, office 2003 inclusive, WS_FTP 9.0, Adobe pro 7.0, codecs and that's it!!!

Any other idea?

thanks

Gigi · 04-24-05, 06:39 PM

Disable antivirus? (just a wild stab)

liamtoh1 · 04-24-05, 07:10 PM

See this link http://www.aximsite.com/boards/showthread.php?t=79151
I solved this problem by installing AS4.

Gigi · 04-24-05, 07:18 PM

Originally Posted by liamtoh1

See this link http://www.aximsite.com/boards/showthread.php?t=79151
I solved this problem by installing AS4.

Be aware that AS4 has not been officially released and as such, may result in different problems:

http://www.aximsite.com/boards/showt...&highlight=AS4

04-25-05, 02:53 AM

ok, well i have now tried just about everything - except 4.0...that is.

I uninstalled and reinstalled. now.

Does outlook 2003 bother it since it comes packaged with 2002?
Is there a way via IR or BT that I can do the first connection?
Is there some other 3rd party software to sync? (there was for palm)

I can't believe that afetr all this - this stupid piece of crap software is preventing me to finally use it!!! arrrrgggghhhh

^
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/
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frustration level speaking......

coolabah · 04-25-05, 03:26 AM

Originally Posted by Ceril

ok, well i have now tried just about everything - except 4.0...that is.

I uninstalled and reinstalled. now.

Does outlook 2003 bother it since it comes packaged with 2002?
Is there a way via IR or BT that I can do the first connection?
Is there some other 3rd party software to sync? (there was for palm)

I can't believe that afetr all this - this stupid piece of crap software is preventing me to finally use it!!! arrrrgggghhhh

^
\
/
\
/
frustration level speaking......

OK- pardon me if I am stating the obvious- just trying to help I know how frustrating these things can get sometimes.....
but you are installing activesync without your PPC in the cradle aren't you ???

04-25-05, 03:45 AM

While you indeed are stating the obvious, it is always good to review the basics.

the program exists now on the computer.

it either does one of 2 things, starts trying to cinnect and then error as above, or it tries to connect and doesn't do it - i let it try for 4 hours last night.

now that i tried with intellisync trial and i get the same blasted error, so i am starting to belive it has nothing to do with the program....duh!

since i just reformatted, i am trying to seeif i missed something,

thanks

Adrian Knack · 04-25-05, 03:59 AM

Did you try disabling WS_FTP? It is possible that it might be tying up a port. Unlikely though, but nothing else has worked.

04-25-05, 04:13 PM

Thanks for everyone's input.

However, nothing helped. Since I was pretty anal about set points during my latest reformat, I just went backwards to before I did all my "anti-" programs (i.e. antivirus, FW, adaware, etc) and that did the trick.

The fun will come when I try to install these things NOW!!!

:)

Anyone use ZA suite? norton 2005? anyone with problems because of them singly or in combination?

04-25-05, 05:05 PM

Originally Posted by Ceril

Thanks for everyone's input.

However, nothing helped. Since I was pretty anal about set points during my latest reformat, I just went backwards to before I did all my "anti-" programs (i.e. antivirus, FW, adaware, etc) and that did the trick.

The fun will come when I try to install these things NOW!!!

:)

Anyone use ZA suite? norton 2005? anyone with problems because of them singly or in combination?

YES, YES, YES! you do not need more than one firewall. They will conflict. Maybe not right away but eventually you will find stuff that won't work right and it will be from haveing mu;tiple firewalls running. They will block each other. And then there's the problem of not really stopping when you disable them. Sometimes they just keep right on doing what they were doing, the windows one has done this, and you won't think about it but it will cause a problem. Use the Zone Alarm if you paid for it otherwise at least turn on the windows firewall. but that is all you need. my rant for the day, thanks.

04-26-05, 12:30 AM

Originally Posted by bigdave240

YES, YES, YES! you do not need more than one firewall. They will conflict. Maybe not right away but eventually you will find stuff that won't work right and it will be from haveing mu;tiple firewalls running. They will block each other. And then there's the problem of not really stopping when you disable them. Sometimes they just keep right on doing what they were doing, the windows one has done this, and you won't think about it but it will cause a problem. Use the Zone Alarm if you paid for it otherwise at least turn on the windows firewall. but that is all you need. my rant for the day, thanks.

thanks for the reply.

i thoiught just ZA was the only one even on. then the 2 others decided to start working. sigh.

oh well. now it will be a game of trial and error!!!

Jukov · 04-26-05, 12:49 AM

I find ZA very buggy. Plus you don't have to actually activate the programs for them to conflict...
I would remove ZA and stay just w/ Norton or viceversa. I had the same issue, trying to install another prog. I use Norton and installed Nod32 once- took me weeks to realise what the problem was....