pumical

Problem #1:
Activesync is kind of driving me nuts here. Since a couple of weeks, I am having the problem that one of my categories are not syncing correctly with my work PC. Bascially, I am duplicating one category on x30 and work PC. When I am trying to get rid of the duplicate contacts on x30, they are (of course) being also deleted in work (which they belong).

So, how do I manage the x30 to sync exactly what I have on my work pc.

Also, what I realized is that I can not change contact categories for some reason. I am starting to believe it might be an Outlook problem on the x30 since the category which fails to sync correctly (mentioned above) hangs when I am trying to select this category only.

Problem #2 is that for some reason all calendar entries from the past are now three or four times on x30 as well as work and home pc. But future appointments are only once on all three devices. I have switched off the option to sync all past appointments but it still does that.

Any help here?

iansharp

May I add my question to this post? I have a similar issue using an Axim X50, Windows XP Pro, ActiveSync 3.8 and Outlook 2003. My appointments and contacts are duplicated on my laptop (Latitude X300) and I can't see an option in ActiveSync to prevent this.

I have a feeling this must have been dealt with already here although I can't see it. Would anybody help out?

Thanks and warmest wishes,
Ian

rob1303

The easiest way to delete the duplicates (manually) is to open Outlook on your PC and go to: View>Current View>By Category and then sort them by clicking on the date heading.

You can fairly quickly see which ones are duplicated and you can delete them.

If there are too many duplicates then check out the programmes mentioned at this site - http://www.slipstick.com/addins/mail.htm#dupes

pumical - The easiest way to fix this is to make your desktop and Axim believe that the category no longer exists and then recreate it.

Obviously you do not want to lose the contacts and so copy all the contacts in the category that is currently causing you issues. Then assign them to a new category - this is fairly easy as you can highlight the contacts you copied, right click and choose category and assign them a category in one step.

Then in Outlook on your desktop - delete (just) the original contacts from the category that was causing you an issue.

Soft reset your device and then sync (be aware that the 'new' category of contacts will be sync'd).

If the contacts reappear in the original category in Desktop Outlook delete them again. Let your Axim resync. Then on your Axim if any of them are left delete them off your Axim.

Disconnect and soft reset you Axim. Then resync again.

All of the contacts that were causing you a problem should be no more. (they will however still be on your desktop and PocketOutlook under the new category name).

Now on your desktop, you want to put the contacts back into their original category. Highlight the contacts, right click and change the category back to what it was previously - this should now sync to your Axim and everything should be okay.

Let us know how you get on.

iansharp

Thanks Rob, sorted now.

Cheers,
Ian

rob1303

Originally Posted by iansharp

Thanks Rob, sorted now. Cheers, Ian

Glad to help :approve:

pumical

Thank you very much for your response! Unfortunately this didnt help me at all. Now, I am having the problem that my contacts and calendar are not syncing at all anymore.

I followed all instructions you gave (great explanation!!) but I am out of luck it looks like.

My outlook now hangs when I am choosing a category and I have to soft reset the whole thing (this only happens for one category). I am trying to choose another category, I am not even seeing it in the drop down menu. I have the feeling that my outlook is corrupt or so.

But I reallly appreciate your directions!!! :approve:

rob1303

There is definitelay a problems them. Some solutions, in the order I would try them:

1) Have you tried recreating the partnership. When not connected open AS on your PC go to File>Delete Partnership (save the files). Soft reset you Axim. Put Axim in cradle and go through the recreate partnership wizard
Did that work?

2) Perform a full back-up and then perform a hard reset of your unit. Resysnc.
Did that work? If so restore from back-up - but not your PIM data (it would have been copied back from Desktop Outlook).

3) Reinstall Outlook on your desktop and perform 1) above.
Did that work?

3) Reinstall Outlook on your desktop and perform 2) above.
Did that work?

pumical

Thanks again for your help!

In my desperation, I simply deleted all duplicated entries (took me forever) and synced with PPC. Now, I am waiting to get back to work tomorrow (man, never thought that I would ever say that!). I am in good spirit, that my work PC will sync ok now. If not, I will follow your instructions with the hard reset, etc. I really dont know what happened since I havent installed anything weird and syncing was never a problem.

Again, thank you for taking your time in helping out!!!

rob1303

It is quite likely that the duplicate entries will appear again - honest.

Make sure you delete them off your work PC before you sync.