Active Sync...no partnership prompt

fishbait · 05-05-05, 09:42 AM

Hello,

I cannot get "connected" by achieving a partnership screen when I am re-installing active sync from the companion cd or on the newer 3.8 version. After the Found new hardware" screen Stating "Dell Axim USB Sync" I keep looping the "Get connected screen" and do not get the New partnership prompt.

I have had my Ax for three years and never had a problem with it like this, but even the IT folks here at work could not help me.

We even upgraded my Windows 2000 to XP and after reinstalling everything I still have the same problem. How can I set up a partnership so I can get connected. I have done and tried all from earlier posts on Active sync but am really in a jam on this as I am lost at work without my Ax working.

If anyone has the inclination to call me PM me and I will send you my phone number Thanks for any help/replys!

**Frenchy** · 05-05-05, 10:26 AM

While the PPC is not in the cradle open ActiveSync > File > Delete Partnership. Repeat until all Partnership are deleted. put the Axim in the cradle and sync. It will create a new partnership based on the PPC name. Syncing should work after this process.

05-05-05, 10:50 AM

Make sure that you disconnect the cardle and only reconnect it when your installation of AS asks you to.

The steps I would take are:
- Delete any current partnerships (Open AS go to File>Delete Partnership, save the files when asked)
- Uninstall AS
- Disconnect cradle
- Reboot PC
- Soft reset Axim
- Install AS
- Connect Cradle when prompted
- Connect Axim when promted.

Hope this helps.

Not sure I would put my phone number on a forum

- you may want to edit that out.

**Frenchy** · 05-05-05, 11:28 AM

Originally Posted by rob1303

Not sure I would put my phone number on a forum

- you may want to edit that out.

I can tell that you have some moding experience but from where???

05-05-05, 11:39 AM

Originally Posted by Frenchy

I can tell that you have some moding experience but from where???

Now, let's think :headscrat

fishbait · 05-06-05, 12:18 PM

I have done and tried it several times and still never get the "select partnerships" prompt!!! I cannot for the life of me figure out how to fet the partnership back. My computer with XP recognizes the device but I cannot get any further!!!

**Frenchy** · 05-06-05, 12:23 PM

If you have done a soft reset then it maybe time to do the hard reset and try this again. Another member had the same problem a few days ago and a hard reset worked for him.

05-06-05, 12:36 PM

Originally Posted by fishbait

I have done and tried it several times and still never get the "select partnerships" prompt!!! I cannot for the life of me figure out how to fet the partnership back. My computer with XP recognizes the device but I cannot get any further!!!

Have you tried it after disabling the firewall on your pc?

If so, after you have disconnected the cradle can you go to

Start>Control Panel>System>Hardware>Device Manager

And delete any items which are either Yellow or Red.

Then move onto rebooting your PC and the other steps.

Just a few quick questions -
- is your device charged?
- Do you have Outlook installed?

fishbait · 05-11-05, 12:46 PM

I don't have any yellow or red items showing in device manager, and yes both my batteries are charged and outlook is still working fine.

I am going to search this site for info on a "hard" reset, as this seems to be my only course now to fix it. If not I am screwed because work will not buy one and I rely on this heavily to keep appts/contacts scheduled and I cannot afford to buy another newer model. Wonder what I can get out of it at a yard sale?

Thanks all for your insight!

fishbait · 05-11-05, 03:24 PM

BooooooYaaaaaaahhhhhh!!

After a Hard Reset I now can sync with my puter!

Thanks again for all the help!

**Frenchy** · 05-11-05, 03:29 PM

Glad we could help :approve: