Microsoft Active Directory Preventing Sync

dell_axim · 05-05-05, 09:29 AM

This is a follow-up email to my "Need Help Please" post of April 27, 2005. I have now determined that my inability to sync has been caused by my office's migration to Microsoft Active Directory. I think Active Directory has blocked my ability to install the drivers for my Axim X30H. My IT people are unwilling to provide support because the office only supports office-issued Palm Pilots (a circa 2001 Palm device), and I switched from an office-issued Palm to my personal PPC.

Has anyone encountered problems with Active Directory and Activesync and come up with solutions or work arounds? As always, thanks much to the Aximsite.com community.

MattB · 05-05-05, 09:34 AM

I would guess that it doesnt have anything to do with active directory and everything to do with permissions. I imagine that when they set up the users on AD they didnt give permission to install programs. If the office policy is that you need to use the palms you may be out of luck. you could always try to schmooze one of the IT guys and get them to bump up your access, or use their admin rights to install it for you.

*radimus* · 05-05-05, 09:41 AM

AD isn't the problem, it is security permissions

Call your IT guy and provide Coffe and Donuts (or Pizza or Chinese)

dell_axim · 05-05-05, 03:30 PM

Quote:

Originally Posted by radimus

AD isn't the problem, it is security permissions

Call your IT guy and provide Coffe and Donuts (or Pizza or Chinese)

My IT guy came this afternoon (even w/o coffee or doughnuts) and I have the necessary security permissions under my user name and there are no GPOs. Thus, it is does not appear that Active Directory is the problem. Nevertheless, the drivers (wceusbsh.inf) for the X30 will not install on my machine (resulting in my X30 showing up as an unknown USB device, rather than syncing). My IT guy thinks it may be caused by a patch to windows 2k (SP4). My X30 works fine at home (XP) and synced at work until recently. Oh well, the saga continues. If I ever do solve this AS problem... I will report back. As always, suggestions, random thoughts, or musings are welcome.

*radimus* · 05-05-05, 05:42 PM

what version of activesync are you trying to install?

dell_axim · 05-05-05, 09:49 PM

Quote:

Originally Posted by radimus

what version of activesync are you trying to install?

I tried installing both versions 3.7 and 3.8.