Reinstalling purchased software on replacement pda...

deeznutz · 11-27-05, 04:24 PM

Is it possible to reinstall the programs on a new pda (lost old one and bought a new one)? Can anyone tell me what the restrictions are (bought from Handango)?

Thnx in advance

Axim-Rob · 11-27-05, 04:33 PM

As long as you have you registration codes, or paid the extra $3 at order time for the download protection from Handango, no problem.

stevenator65 · 11-27-05, 04:33 PM

You can look up your account at handango and get the serial codes and just load the software. It shouldn't be a problem.

11-27-05, 04:34 PM

Originally Posted by deeznutz

Is it possible to reinstall the programs on a new pda (lost old one and bought a new one)? Can anyone tell me what the restrictions are (bought from Handango)?

Thnx in advance

Log into your handango account. Once logged in, you should have access to all purchased softwares and reg keys.

Axim-Rob · 11-27-05, 05:00 PM

Good point... At least for those who elected to become memebers when they ordered. :crooked:

11-27-05, 05:08 PM

Most developers will update your registration "codes" for you, as long as you can prove you bought the software... Contact the vendor/developer directly via email with proof of purchase... I've done this several times without any issues at all.

Tankman · 11-27-05, 05:28 PM

Originally Posted by deeznutz

Is it possible to reinstall the programs on a new pda (lost old one and bought a new one)? Can anyone tell me what the restrictions are (bought from Handango)? Thanks in advance.

Not a problem with a registration code.

When I download a program, i.e.: Oxford Dictionary, I then wait for email receipts and registration code.

I open a new file under "Mobile Programs", i.e." Oxford Dictionary." I save the *.exe file in "Oxford Dictionary", the new file I just created.

When the email receipt arrives, I print to *.pdf and save in the "Oxford Dictionary" file. Saved as "OxfordReceipt."

When the registration email is received, I print to *.pdf and save in the "Oxford Dictionary" file. Saved as "OxfordRegistration."

Keeps life simple, all the "stuff" in one place. :approve:

The emailed receipt and registration I save in "Program Registrations", an email folder I created. :)

tiger_splash · 02-10-06, 10:05 AM

I have never seen the option of Download Protection before in Handango. I've been using them for two years and have always been able to redownload the software I had purchased all the way back to my first purchase. This is one of the reasons I chose Handango for all my purchases. Is this no longer the case? I will not pay any amount of money for 'permission' to redownload something I have already paid for. How come this option was never even offered to me in the past? This is a huge concern because some programs are software dependent rather than key dependent and you must download a copy of it. Ilium's eWaller and Sprite Backup are two examples.

matthewp · 02-10-06, 10:26 AM

I store all my codes in a password safe. I also create a .pdf as Tankman suggested, archive all my email receipts, and purchase from Handango so I have the history. I guess I'm a bit anal about this type of thing!

But, I use the password safe the most -- often, you can cut and paste the code into the software which is nice because some of them are awfully long.

tiger_splash · 02-10-06, 10:34 AM

I am also somewhat OCD on keeping the information on my purchased software. In my mailbox I have a file that contains just the receipts for my PPC software purchases. Additionally, I have a spreadsheet that contains the name of the program, registration code, cost, and URL of each piece of software software. Finally, I keep the registration codes in my eWallet.

This works great, but I like to be able to download the original program again to any computer if I need to. I can download trial versions; however, there are some programs that do not offer a trial. You must purchase them in order to download them (Sprite is one of these). Prior to today, I have never had to purchase "Download Protection" or even been offered the option. Is this new? Why is Handango changing there access to purchases?

This is a huge concern because I have purchased over 50 titles through Handango and it was my intention to continue doing so. I never had to worry about keeping a folder with all the actual downloade programs on my computer.

Terryvi · 02-10-06, 10:37 AM

It won't help with reinstalling everything now but you might wnat to think about Sprite Backup for the next time this happens. You can backup to an SD or CF card or to your desktop PC.

tiger_splash · 02-10-06, 10:50 AM

I realize that Sprite can bring me back to running. It's saed me a more than a couple of times. Sprite is a must-have program, but because of updates done to other programs and changes I make in how I want my PDA loaded I sometimes load from scratch. Also, although Sprite has the option, I do not use them on a ROM upgrade. I reinstall from scratch.

Basically, I just want to know is Handango getting away from their model where after I purchase a program I can always return to my "Purchase History" and download it again? This was an important reason that I almost always purchase through Handango. Things such as Sprite and Juni's Themes (I have them all) cannot be downloaded on trial.

02-10-06, 12:19 PM

There are some registration codes that are tied to your device name. So, if you have the registration code and your new device has the same name you should be good to go. If you wish to have a new device name you may have to go back to the software developer or where you purchased the software. Handango has been very good about that, even without the $3.00 download protection. Good Luck.

tiger_splash · 02-10-06, 01:13 PM

Everyone is being incredibly helpful, but I am not without a working Axim. Perhaps I should clarify what I am asking a little further because I am familiar with loading software, retaining registration codes and making regular back ups.

Sprite is my friend. At no point has a Sprite back up failed me. In fact, the only time I ever manually re-download and re-load my software is because I actively decide it is necessary. Usually, I make this decision if I start to notice a degradation in performance due to installing/uninstalling various trial software repeatedly or a ROM upgrade release.

Once I decide to manually reload, I use a list of registration codes that I keep safely tucked away for just this situation. Generally I go to the developer’s website and download either the latest released version or the latest beta version depending upon how much I trust the developer.

There exists a small amount of software that this does NOT work for. The developer either does not provide a key or the key must be entered using a fully functional copy that you receive when you purchase the programs. Some examples include:

Ilium eWallet: The trial is not fully functional. Only after a purchase do you receive a copy that allows multiple wallets and more than 5 cards.

Sprite: There is no trial to be purchased. Although the developer does use a code you must purchase the program to download a copy.

Juni’s Themes: Although not officially programs and they do not require a code, they do get updated and need to be re-downloaded from time to time

Up until today, I relaxed in my knowledge that I could always re-download these software titles, or any other purchase, simply by logging into my Handango account and viewing my purchase history pages. In fact, this is currently the case with all my past software purchases including my first purchase over two years ago. Even after 5 downloads I was able to enter the purchasing credit card number to continue accessing the download without any charges.

Today, while purchasing a new game pack, I noticed my shopping cart had a new option I had never seen before. “Download Protection” was being offered to me for $4.99. This has never appeared to me during any previous purchase. I clicked on the link and read this protection “allows [me] to redownload [my] files for one year from the time of purchase of the application.”

This concerns me since I have never had to spend extra for this ability and don’t intend to spend extra so that I may be “allowed” to redownload a program I already legally own. This leads to further questions that I hope my fellow Aximsiters may have the answers to.

Has Handango started a new policy which requires an additional $5 on all future programs if the user wishes to re-download them again at a later time?

Will users lose the ability to re-download programs purchased in the past while the “Download Protection” option was not offered?

Currently, I can download programs purchased more than one year ago. In the future will I lose this ability even if I pay for “Download Protection?”

Any help or insight on this matter would be greatly appreciated.[I]

02-10-06, 01:54 PM

I generally don't trust being able to go back to the source to download software I have purchased.
I keep a directory of installed apps and a document identifying installed apps and any codes, passwords, and site logins, and the e-mail address I used when I purchased (something they will want to know if I even need to go back and get another download or reg key).
I am now doing this since a recent reinstall (nice clean machine now).
I will also make backups of this directory to a CD so I am insured of not losing anything n the future. Also, this makes for quicker rebuilds.

As for what Handango is doing I really don;t use them if possible, I try to go straight to the SW developer so more of my money goes to them.