fjl307

I have bought around 6 software titles from Handango stores (OmegaOne, Resco) and I had to login to recover my reg codes and it says my email address doesn't exist. Luckily, Resco has a system where you don't have to deal with Handandgo to recover reg codes. However OmegaOne makes you login to your Handango account which apparently doesn't exist. So a one-fingered salute to Handango. I always prefered Pocketgear anyways and I will always shop there for now on.

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AKAJohnDoe

My first choice is always to purchase directly from the vendor whenever possible.

I keep the downloaded copy of the software (current version, minus one version, sometimes minus two version) on my PC.

I keep the registration codes and information in SplashID, which has both a PDA and a PC desktop component.

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mtgeorge

Originally Posted by AKAJohnDoe

... I keep the registration codes and information in SplashID, which has both a PDA and a PC desktop component.

Ditto for me - I love SpashID! :approve: I also keep hard copy prints of registration codes in my file cabinet "just in case".

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AKAJohnDoe

Originally Posted by mtgeorge

I also keep hard copy prints of registration codes in my file cabinet "just in case".

This has covered my "just in case" scenarios so far.

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windowcrank

Originally Posted by AKAJohnDoe

My first choice is always to purchase directly from the vendor whenever possible. I keep the downloaded copy of the software (current version, minus one version, sometimes minus two version) on my PC. I keep the registration codes and information in SplashID, which has both a PDA and a PC desktop component.

Exactly the same thing I do. The preiodically I back it all up to DVD. Got bit 5oo many times in the early years SplashID is perfect for this.

DeeCee52

Have you emailed OmegaOne. Often when you explain the situation, they will work with you.

rcab

I got the same message--that my email address doesn't exist. Fortune I have the original emails that give me my codes. I haven't given up on Handango yet, I'll give them a chance to solve this.

AKAJohnDoe

Originally Posted by rcab

I got the same message--that my email address doesn't exist. Fortune I have the original emails that give me my codes. I haven't given up on Handango yet, I'll give them a chance to solve this.

I save those into folders, too.

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fjl307

Resco and Omegaone have thier stores set up thru Handandsuck

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themaxx

YAY for that sort of stuff.

yeah that stuff can happen, complain to them alot.

DeeCee52

My email still works. I hope they get this sorted out. I was beginning to think this was there way of bullying us into using the DL protection. I sure hope that is not the case.

But as others have said, I have a routine when I DL software, better safe than sorry.

My routine is

• emails into a special folder - those get archived on cd periodically
• pdf the page on the confirm page on the website - saved to HD folder for the SW
• The registration info when received also goes in the folder
• Text files and/ or manual, original DL and updates are also in folder
• Cab files are on the sd card on pda (need to get better about cleaning that folder out)
• one phatnote with the registration keys. Just now switching over to ewallet, but that will take some time, if my pda is lost, i haveother probs besides whether they are using my software.

stevenator65

I agree with AKaJohnDoe, I keep a copy of the software and serial number in files on my harddrive just in case a hard reset happens. This way I can recover quickly. I also backup with Sprite.

However, I haven't had a problem with Handango.

drewz21

Handango ticked me off more than once so I left them long ago. PocketGear and ClickGamer are both very good though. I've never had any issues with them.

mrobert

I am a developer and I sell directly, and through the listed publishers.
I consider it fair to allow any user to redownload anything he/she has ordered in case the installer was lost.

It's fair business policy.

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AKAJohnDoe

I agree, and completely disagree with Handango's fee-based "redownload service". Nevertheless, as long as it it optional, and I can uncheck the box and avoid the fee, it is unimportant in my life as I do not depend upon Handango, nor any other service or vendor, to maintain my registration information nor my repository of downloaded files for me. I do expect that I should be able to upgrade without having to go through hoops.

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