Tengo

Ana · 11-13-06, 03:23 PM

How long does it take for their support to get back to you?

I had to hard reset my Axim, and on reinstall, my serial key no longer worked, because the hardware key seems to have changed. Which is a PITA, because I'd just got used to using it in the library, and the free version isn't much use to me, since it's monolingual, and I use Tengo in 3 languages.

I'd only bought it a month or so ago, I'm a bit peeved they hven't got back to me yet - I emailed them about this 10 days ago!

I certainly can't afford to keep shelling out £13 every time my Axim WSODs! :realmad:

However, I can understand that they wouldn't replace it - there's no way to prove I'm not trying to install it on another device.

I don't get why I didn't realise before I bought it that it would be such a waste of money, I guess I assumed it would last through hard-resets, like all my other license keys

NoWire · 11-13-06, 04:32 PM

Hmm, they're pretty prompt on their reply from my personal experience. I'm not sure why you serial wont work after a hard reset. I don't a lot of HR on my device, and the serial seems to work everytime. I could be wrong...

Anyway, hope you can get it resolve. That's one thing I hate about TenGo. Their registration process is PITA to say the least. I mean, it's not like the software cost 1G...

CodeBubba · 11-13-06, 08:46 PM

Hmm ... I had the same problem with the S/N - but they got back to me in a day or so with a new one.

-CB :)

11-14-06, 06:30 AM

They have also been prompt with my questions. Did you e-mail just once? Try it again, but next time don't wait for 10 days:)

psionandy · 11-14-06, 06:50 AM

sometimes replies get caught up in junk mail/spam filters... Might be worth a quick check.

Ana · 11-14-06, 04:48 PM

Well, a week isn't that unusual with many companies, I've found (or maybe I've just had bad luck with the companies I've dealt with).

I still haven't heard back, so I think I may try emailing again from my uni address, in case my Gmail is indeed being filtered.