Pocket Backup Plus restore causes soft reset

tgreenstein · 10-20-03, 09:47 AM

I'm using WM2003 and recently downloaded the "update" to Pocket Backup Plus, version 2.1.2. Whenever I tried to do a restore (regardless of which file I was restoring from, or whether I was restoring from the Axim or from my desktop) PB+ would start the restore then, after a few seconds, do a soft reset.

Sprite support suggested downloading the "newer" update, version 2.1.3. This didn't improve the situation until I removed version 2.1.2 from my Axim, did a soft reset, then installed version 2.1.3. Everything works fine now.

Moral: don't assume that upgrading over an old version is going to work. Use "Remove Programs", do a soft reset, then install the update.

chrisdiaz · 10-20-03, 10:45 AM

yes, that can be applied to software on all platforms. if it's at all possible, uninstall the old before installing the new.

10-20-03, 01:12 PM

I didn't realize there was an update available. thanks!

shdytxmn · 10-21-03, 07:19 PM

Quote:

I didn't realize there was an update available.

Nor did I. Seems like it would require little effort on their part to e-mail it's users when a new version is available.