Another Active Sync problem.....

rittervonali · 03-07-03, 09:14 PM

OK I got a replacement axim and restoreed from the old one. I did this restore via the cf card. I deleted all partnerships and then connected the new axim with old info(from previous axim) and now it won't connect. The tone rings when I set the Axim in the cradle and it starts to look for changes but then disconnects. I have tried uninstalling active syc, hard reset, soft reset. After the hard reset I restored the old info again.....Is my only choice to do another hard reset and then set up partnership and then reinstalling everything manually?

lbell · 03-09-03, 03:11 PM

I've had this problem from the first time I got my Axim. I have never gotten the cradle to sync. It tries to connect, the PC active sync says "connecting", then is stops.

I have the travel cable and it works fine. Several calls to Dell help got me very irritated, wasted a lot of time, reset my unit such that it took my a week to get back to where I started, lots of uninstall and reinstalling active sync and finally a new cradle was sent... same problem. I'm using active sync 3.6 on a Dell PC. Any advice would be appreciated. Thanks.

Mike C · 03-09-03, 03:39 PM

It sounds like the Axim is not seating correctly in the cradle.
If the travel cable works, it's not Active Sync, and it's not the PC USB system. The only thing left is the way you dock the Axim to the cradle.

lbell · 03-09-03, 04:14 PM

I've tried my best to make sure it's seated, it gets power, and acts like it is connected on both the Axim and PC end at first, then it fails to complete the connection process. I've looked at the connector pins best I can, but I don't see anything that looks wrong. Any other guesses, do the travel cable and cradle have the same pin outs?

JakeRich · 03-09-03, 06:10 PM

Pin outs are the same, but the cradle does provide power in addition to signals. I doubt you got two bad cradles. Have you tried the cradle in a different USB port? Also, the power connects on the cradle with the ax not fully seated, but data doesn't flow until it is all the way down. On my new cradle it was pretty stiff to get it fully seated. There is almost no room under the Ax once seated.

lbell, MikeC assumed you used the cable and cradle in the same USB port. Is that true? USB ports vary widely.

rittervonali, also try different USB ports.

Let us know what happens.

One final thing for both. Try running resync between connections, particularly if the first one fails. Sometimes activesync needs to be restarted on the desktop to connect, and resync just stops and restarts it cleanly.