Help! Activesync quit working......

10-10-04, 10:07 AM

my activesync is not working...it quit yesterday....it seems like it just doesn't "see" that it is connected. at first I thought there might be something wrong with the connector on the bottom (i charged two days ago at work with a sync cable, and the cable got bent while it was in the charge.) However, it still wouldn't sync via wi fi either so I am not sure if the port got damaged or what. I tried reinstalling activesync and now it still doesn't read that it is there. I tried a different USB port and a different USB cable and still no luck... any ideas would be greatly appreciated....

Waxwing · 10-10-04, 10:35 AM

Have you tried a hard reset, then restoring your backup or reinstalling your programs. Had it happen to me, can't recall why (I think I knew at the time, I had pulled a really big boo-boo). Anyway, to get activesync working again, I did a hard reset, restored my Sprite backup and viola', I was in business again. Someone smarter than myself may come up with a better, simpler way so hold off for a couple of hours and see what other answers come in and good luck!

10-10-04, 10:37 AM

The bad news is that I haven't done a backup yet... dumb, i know..

10-10-04, 06:54 PM

does anyone else have other ideas?

10-11-04, 08:28 PM

Try doing a soft reset on the PPC. And make sure that Activesync is running on it. I found if you start Activesync on the PPC, sometimes it will work.

10-12-04, 11:50 AM

I have had this problem twice. Both times the only way out was a hard reset.

jonjon98765 · 10-12-04, 12:30 PM

Do a backup now. Then a soft reset. Then try to sync again. You sure don't need the PC for a backup.
Maybe I missed your point, but I think it's that easy.