As a proud PI owner, I would STRONGLY recommend that you go to their website (
http://www.pocketinformant.com/) and ask - I guarantee that you'll get a satisfactory response to your problem.
I doubt it is uncommon, and I'm sure there are solutions for it.
And, although I'm not a big AF fan, I can assure you their support will likely be as effective, you might as well get them both working so you can honestly evaluate either program.
HTH!
Nick