MS Reader problem with Amazon

bluebias · 08-23-04, 11:52 PM

I received my Axim X30 mid two weeks ago and I think I am getting the hang of it. I downloaded MS reader to my PC and Axim and activated them both under the same email address. No problem so far. I bought an e-book from Amazon, but everytime I try to download it I get an error message "We're sorry, an error occurred during download. Please try your download again." I have randomly been trying all weekend and today. I have checked the threads and emptied my temp files and I synced my Axim. I looked through all of Amazon's help section. I emailed them. No answer. Help!

jackeo · 08-24-04, 10:17 PM

Have you had any better results yet? The first time i downloaded from amazon i got the same message for a while. I just had to let the site process my order. Hope you get it all figured out.

jonjon98765 · 08-25-04, 03:51 PM

Might want to try late tonite when some of traffic has gone to bed. Had a similar situation with their Ebooks; I tend to think it's a server load issue.
They have always been been pretty good about business with them. It sometimes takes more patience than usual.

bluebias · 08-26-04, 01:16 PM

I still haven't had any luck. They still haven't gotten back to me and I have kept trying. I will continue to try (maybe tonight). I did download a free ebook from a site and it worked perfectly on my PC. I haven't figured out where to put it in my ActiveSync to make it work in the Axim though. If you don't succeed, try, try, try, try............

jonjon98765 · 08-26-04, 01:33 PM

See if this URL helps. There's some info there I was not aware of-like Netscape can mess up a file.

http://www.cewindows.net/reader/reader.htm

File location is important - I recall the .lit files must be in a My Documents directory. Mine ebooks are in \SD Card\My Docments\

jonjon98765 · 08-26-04, 01:46 PM

Here's another good website:
http://www.ebookmall.com/knowledge-c...oft-reader.htm

tgoebel · 08-29-04, 09:08 AM

If the problem your having is on Amazon's side here is there CS #
(not seen it posted on their site, but works as i've had to call them b4)give em a call and get your issue solved. I personally refuse to use Amazon any more (2 out of 3 times resulted in problems so i go to fictionwise.com for most of my ebook stuff.

any way here is the US/Canada # 1-800-201-7575

If your out side the US and Canada try (206) 346-2992 or (206)-266-2992

hope it helps.

bluebias · 08-29-04, 07:44 PM

Hi, here is an update on what's going on. I still haven't had any luck downloading my ebook. I have sent two emails to two seperate departments at Amazon. I called their helpdesk (Thanks tgoebel) and the guy emailed their "download department" who should be getting back to me tomorrow. I am not going to hold my breath. PS Thanks to everyone for their suggestions.

bluebias · 09-07-04, 10:20 PM

Sooooo, Amazon really stinks. They never contacted me and now my e-book timed out and I never downloaded it. My suggestion to everyone out there is to NOT use Amazon for ebooks.
P.S. Where is a good site to download books? I use MS Reader because that was the only one I heard of.

tgoebel · 09-08-04, 03:56 PM

I've used fictiowise.com before there prices are pretty comperable to Amazon, plus when you buy a book you can allway down load it whenever you want.

dlomax · 09-10-04, 06:08 PM

I had what sounds like the same problem. On the off-chance that it might be the fault of Microsoft's legendary quest to make everything incompatible with their competitors, I switched browsers from Mozilla Firefox to Internet Explorer. Suddenly everything worked fine. Now whenever I'm buying an ebook, I hold my nose and switch to IE.

Good luck.