Myst & Riven Bargain

sleepdoc · 08-31-06, 01:06 AM

If any of you have been considering buying Myst & Riven, now is the time to do it. At Pocket Gear, they have Riven for half price (USD12.99) and then you still get the option to buy Myst for only $5 (instead of $20!) once you've paid for Riven. This means you can get both games for only USD17.99! :approve:

09-01-06, 11:48 AM

Well shoot! I just picked both up at Clickgamer. Riven was discounted, but Myst was not.

09-01-06, 11:53 AM

Sounds like an awesome deal to me. Thanks for the heads up. :approve:

09-01-06, 12:41 PM

Don't forget the 20% "summertime" discount code when purchasing Riven. Worked for me two nights ago. I got Riven and Myst for <$16.

nyxsoftware · 09-01-06, 05:15 PM

Well..the summertime discount didnt work...Riven was 12.99 but after purchasing through paypal I still havent recieved anything...no Myst offer and its listed on the web site as 19.99....quite dissapointing...

3pears · 09-01-06, 08:19 PM

Hmm, I got Riven and even the email with the $5 Myst information. However, the code provided for the Myst discount is getting rejected. /sigh I've sent an email so we'll see what happens. At least I got Riven for $10 (with the summertime code still working). I would gladly pay $5 more for Myst too.... :approve:

pmkw7 · 09-01-06, 08:40 PM

[QUOTE=3pears]Hmm, I got Riven and even the email with the $5 Myst information. However, the code provided for the Myst discount is getting rejected. /sigh I've sent an email so we'll see what happens. At least I got Riven for $10 (with the summertime code still working). I would gladly pay $5 more for Myst too.... :approve:[/QUOTE]
I was about to purchase the software. Yes, please let us know if PocketGear gives you a working Myst discount.

sleepdoc · 09-02-06, 06:28 AM

The day i wrote the original post it worked fine for me. Bought riven first, got the confirmation email with the discount code for Myst, and then paid for myst at $5. I didn't know the summertime discount was still working so didn't try that one. I hope the rest of you can get it to work too.

09-02-06, 09:17 PM

Same problem here. The Myst discount code is not working.
mm

3pears · 09-04-06, 12:51 AM

Just an update: I have not heard anything from them about the code not working. Been over 24 hours and no response to my email. Code still not working.

09-04-06, 01:31 AM

Hi 3pears,
There is another thread discussing this as well:
[url]http://www.aximsite.com/boards/showthread.php?t=136666[/url]

PocketGear is closed for the weekend and holiday tomorrow, so don't hold your breath.
mm

3pears · 09-05-06, 12:08 PM

Well, here is how things went this morning. I started out being resonable, and then just got annoyed. For the first time in my life (no joke) I finally got peeved enough. I am normally patient, but the more I thought about this, the more it felt like a scam. I will never shop at PG again. I would NOT have bought Riven without the offer for Myst. /sigh I am writing the BBB about this one.

Pocket Gear:
"You can just complete the purchase, and then send an email to [email]support@pocketgear.com[/email]. We will credit the difference to your credit card."

Me:
"Seriously ??! I want to pay $5 for it, not $20 and hope I see a refund. I want to do this because your email said I was entitled to do this. You gave me a code in order to do this. The code does not work and I feel cheated. Can you please give me my working code? Giving me a bogus code and then asking me to pay in full is really shoddy."

Pocket Gear:
"Unfortunately I cannot issue a code, my only option is to credit you once the purchase has been made. "

Me:
"This is a terribly sneaky ploy by PG to get business."

Pocket Gear:
"Sir, there is no scam, the code has worked for countless numbers of others without issue. I merely offered you an easy answer to get the discounted merchandise."

Me:
"No, you offered me (and several others) a code that does not work and then said I could pay full price !! and wait for a refund. How is that NOT a scam ??? Considering the misrepresentation of the first part here, I am not about to trust your company to refund me the 300% (!?!) extra I must pay first to get my discount. What a sham!"

Pocket Gear:
"If you follow the instructions on The Riven product page exactly it works, we have tried it here."

Me:
"Oh, so now it is my fault? I didn't follow directions? /grrrrrr I did follow directions. I waited for my email. I then signed on to the same account and added myst to my cart. Then I tried the code. It then told me I had already used the code or it couldn't work. I am so very happy that it worked for you, but it did not work for me. I really don't need your sympathy. . . . You are not helping me at all finish a transaction that you said I was entitled to. In fact, you swindled me out of the first $13 for Riven with the notion that I would get Myst for $5"

Anyway, this is terrible customer service and there are other stores out there. All they need to do is reset my account so that the coupon works. Or set me up a new code. But asking me to trust that they will refund the difference is quite suspect considering the offer to begin with.

/sigh

Chris

3pears · 09-05-06, 12:43 PM

I sent an email to Mean Hamster Software (makes of Riven/Myst) and John Swiderski wrote a nice reply saying they weren't certain either why we have to pay full price and get a refund.

3pears · 09-05-06, 02:14 PM

Well, I am satisfied now. Mean Hamster wrote to PocketGear and I was sent the following email. I was able to use the discount and am happy to say I appreciated their response; their getting the code working again; and getting the software at the advertised discount. Here is the email as he mentions I should let 'all at aximsite' know. I am happy to do so. (I had previously sent links to the two different threads here):

FROM: Matt Stein, Developer Relations Manager, PocketGear.com

"Dear Chris,

Thank you for your correspondence. I’m really sorry for the inconvenience this has caused you and any other AximSite users. The issue here stems from the fact that all of the codes that were created in the PocketGear database for this promotion were used up. That’s why you received the error message when you attempted to purchase Myst with the discount code. I’ve just added several more coupon codes for this promotion to the PocketGear database so you and any other AximSite customer will not run into this situation again. Please use coupon code ComboMystRiven to purchase Myst at the advertised price of $5. If you know of anyone at AximSite, or any of your peers, who are in the same situation please ask them to get in touch with me directly.

We’ve had several customers write in regarding this coupon and today was the first I’ve heard of it not working properly. I talked to our customer service team and they’ve been asking customer’s to purchase Myst at full price and then refunding the difference. I can understand why you, or any other customer, would be apprehensive accepting this offer so I’ve decided to change the policy with regards to partial refunds. Moving forward rather then have you purchase software at full price, I told our customer service department to contact me and I will issue coupon codes so you won’t have to pay full price and wait for a refund. I hope that this will create a better customer experience for you and our visitors in the future.

Once again, I’m very sorry for the trouble this has caused. I hope that this clears the situation up for you and if it doesn’t please don’t hesitate to email me directly or call me at 919-287-7400 x2104. I’d be grateful for your feedback as a PocketGear customer. We look forward to serving your Windows Mobile software needs in the future.

Best Regards,

_________________________
Matt Stein

Developer Relations Manager

c1oudrs · 09-05-06, 05:55 PM

Thanks for sharing that 3pears! Thanks for posting it on the other thread too.