Orange release new Update for SPV M3100

Sherlock1971 · 10-22-07, 06:16 AM

Sometime over the weekend Orange UK have released a new update for the SPV M3100.

Although the software update page still shows the April 07 update, if you click the "downloads & support" tab the top link will download the new October 07 update (50.7mb).

Download link http://www.orange.co.uk/business/dow...pdate_1007.exe

UPDATE: This is another pointless Windows Mobile 5.0 update (yet again!!!), and not Windows Mobile 6.0.

UPDATE 2: Just been phoned by Orange UK support to an e-mail I sent to them at the end of last week...they still protest that there will be no official Windows Mobile 6.0 upgrade released by Orange UK for the SPV M3100...even thought a number of us have has e-mails to the contrary. The data team will be phoning me back leter this evening once I get home from work...and will update you all with the result of the conversation.

Sherlock1971 · 10-24-07, 11:34 AM

Update 3:

Orange UK customer support rung 4 times on Monday night, with the final call being escalated to the department manager. Every excuse under the sun was made for them not to give me the information I was requesting:
"Didn't know what it was..."
"Can't find your request..." etc.

The department manager said he'd contact the data team to find out what was going on...why they didn't do this in the first place is beyond me

Update 4:

The support department manager phoned to 6pm last night to say he hadn't any news as of yet from the data team, and that he wouldn't be in the office on Wednesday (today) and that he will contact me tomorrow...

Watch this space...

Sherlock1971 · 10-30-07, 04:36 AM

Well, Thursday came and went...so did Friday, Saturday & Sunday. And still no return phone call from Orange

In the end, I phoned them on Monday evening when I got home from work...to the usual answer "Sorry, don't know anything about it."...spent 15 minutes re-outlining the problem and the issues with the current support structure Orange UK have adopted.

The support agent then comes back with "Oh, I've found your previous support call details..." (I wasted 15 minutes due to incompetence) "...but the person you were speaking to previously, works in another office and cannot transfer your call. I will have to email him to get him to phone you back."

I was fuming at this point, and told her I expected the return phone call by the close of the support hours...and surprise, surprise I didn't!!!

I'll give them until 18:00 tonight before I phone them back again...

Sherlock1971 · 11-02-07, 12:18 PM

Well, I had to phone Orange again last night...as I've still had no phone call from the person I spoke to last week. Spoke to a very nice lass who, after I again had to explain what was my support request, phoned me back 15 minutes after my original call with an update...

and I quote "The update would be too big for our website..." as she was speaking about the Orange UK Home Page website and not the Orange Business Services - homepage

This was ok, as when I re-explained the support call I forgot to mention the all updates for the SPV M3100 were held on the business site and not the normal site.

So, the up-shot of all this is...I will have to wait for her to get back to me next week with more information...when she has come back from her 3 day off rotation (fri, sat & sun) and had change to chase up the info from the business section.

One thing she did admit though was that "Orange are very slow at releasing anything..." which we all new anyway.

Will post any new information when I receive it...

Sherlock1971 · 01-11-08, 06:19 AM

I have had nothing back at all from Orange on the WM6 Update for the SPV M3100 and now considering it a dead issue with Orange UK doing nothing about it.

So, with my contract finally coming to an end at the beginning of this month, and with the SPV M3100 going haywire over New Year, I took the plunge and upgraded to the HTC TyTN II...miles better phone (apart from the Orange customisations)

If I do hear something from Orange on the SPV M3100 & WM6 issue I will of course post it here first.

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