1930 Not Recognized

adubin · 04-26-07, 03:45 PM

I have never had a problem syncing my PDA until about the middle of last week when I started getting a message that the USB device has malfunctioned and is not recognized. I tried two different hot-sync cables and it didn't work with either of them. I think a hard reset will probably fix it but I really don't want to do that if I can help it. Any thoughts?

Julie · 04-26-07, 03:51 PM

Have you tried a soft reset?

Have you tried deleting your existing partnership and setting up a new one?

julie

adubin · 04-26-07, 03:56 PM

I've done numerous soft resets without any effect.

How do I delete a partnership and start over?

In either case, my PC is not recognizing the PDA so would deleting a partnership help? I'll try anything to avoid a hard reset!

adubin · 04-26-07, 06:00 PM

I deleted the partnership and did another soft reset. I even rebooted my PC. Still not recognizing the PDA. Any alternative to a hard reset (will that even work?)?

Julie · 04-26-07, 06:07 PM

What version of Windows are you running?

julie

jadesse · 04-29-07, 04:55 PM

Try reinstalling Active Sync.

adubin · 04-30-07, 12:21 PM

Originally Posted by Julie

What version of Windows are you running?

julie

I'm running XP on the PC.

adubin · 04-30-07, 02:33 PM

I rebooted, deleted the partnership, and reinstalled Active Sync.

I'm still getting a message that USB device not recognized.

Is there anything left to do other than a hard reset? Will a hard reset work?