Got a call from HP today. The guy told me that they are canceling all orders on the 210 series that they have accepted stating that they won't be available until sometime in January, if then. He said sorry, but there's nothing he can do and nothing that HP is willing to do for anyone who ordered, even guaranteeing the price that we ordered at ($399). Basically they don't have much concern about customer satisfaction. If you've had your ordered canceled, post and let us know what they told you.
Got a call from HP today. The guy told me that they are canceling all orders on the 210 series that they have accepted stating that they won't be available until sometime in January, if then. He said sorry, but there's nothing he can do and nothing that HP is willing to do for anyone who ordered, even guaranteeing the price that we ordered at ($399). Basically they don't have much concern about customer satisfaction. If you've had your ordered canceled, post and let us know what they told you.
Yes I too got the call but insisted that 4-5 months delay wasn't too bad and that I wanted to keep my order intact. Got the email confirming that today as well. :rolling:
You ordered a product that you knew hadn't been released yet from an unofficial webpage (not actually accessible from the HP storefront).
I don't think it's fair to say that HP doesn't care about customer satisfaction.
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Outside of a dog -- a book is a man's best friend.
Inside of a dog it's too dark to read.
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I would rather hp delay something and tell everyone then ship it on time and buggy (buggier?).
Disappointing, but I agree with harleyxlc. I'd rather HP delay the 210 than release it with a bunch of problems. Too bad, though, I was hoping Santa might leave it for me under the tree.....
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And what did I say before? Let's all chill out just a wee bit and wait until they officially bring a Add to Cart link to every page, not just some secret one that we dig up somewhere.
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Kevin Wallace
Dell Axim x51v
Hardware: A01
Firmware: A12
OS: WM5
One 16 GB Sandisk CF Card
Two 4 GB Transcend SD Cards
One 1 GB Sandisk SD Card
2800 mAh Mugen Power Battery
You ordered a product that you knew hadn't been released yet from an unofficial webpage (not actually accessible from the HP storefront).
I don't think it's fair to say that HP doesn't care about customer satisfaction.
Actually, it's very fair to say they don't care. If not for this unit, for the less than stellar support they gave to owners of the 5555 series (I finally gave up and replaced it with a Dell X50v). Even Dell has a better bedside manner, and they're at the bottom of the barrel. If you're going to accept orders, then determine that you can't supply them you don't simply cancel the orders and say too bad, you 're out of luck. Dell was very good about allowing the customer to remain in the cue and have an option to purchase first when they do come available at the original advertised price, or the price at release when they are ready to ship. Really not a problem as you're not charged until it ships and communication keeps them in line with federal regs on internet sales practices. As for the page, it came up on a Google search a while back and is still active. HP is actively taking orders on it and says it's shipping in 2 days. If they're canceling orders, you'd think they stop the page from taking orders. I understand that there are always kinks in new hardware and I'm not asking them to rush products that aren't ready, simply put the customer first and make them feel as if they're important. I wrote customer support 2 days ago with my concerns, I'll post and let you know what they have to say if they bother to reply at all.
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