harleyxlc

Sorry for not catching on sooner. It's been a while since I've used it, but that sure looks like PocketPlus

imported_ScottM

These are just some of my problems:

1) Phone randomly disconnects from the network (even if sitting on a desk not far from a tower). Already missed 3 important calls. I don't want to find out my baby is sick 3 hours later when I happen to do a soft reset.

2) Bluetooth is totally unusable. It forgets the headset is there, but still shows the status as all calls going to BT headset.

3) It crashes constantly and needs at least one soft re-boot per day. I have had it crash when answering calls, etc.

4) It frequently says "No SIM Inserted" even though there is one.

5) It turns itself on, and runs the battery out.

6) It turns itself on in your pocket and dials random people.

7) You get a "Static Caption" box that never goes away and have to soft-reboot.

8) It frequently drops calls or crashes when using call waiting.

I have not been able to receive any help from T-Mobile. They have the money and they are done.

I've switched back to my old XDA for now. I'm thinking of getting the XDA III, but want to be a whole lot more careful with my next purchase. I don't want to throw another $500 in the trash.

I wish it were like Asia or Europe here, where it is easy to purchase unlocked phone and the coverage is good. On the other hand... American medical care is the best. I wouldn't trade it in for good cell coverage.

BlackLight

Originally Posted by aNiMeMaN14

Is that the same place that the headphones plug into?

Yes it is, and that earbud that came with the phone that works as a headphone for the device, is a handsfree earbud also

BlackLight

Originally Posted by ElmerJFudd

I've had mine since the day they came out and found that the software you install will probably play a part in how often you have to reset. I've only loaded about half a dozen programs onto my machine and I can't remember the last time I had to reset it. Maybe last weekend?

I agree, I do have to do soft resets, but it's not frequent enough for me to be seriously conserned with it, maybe every time I have to charge it or so cause it seems to depend more on how much I'm using it than a specific timeframe. I also dont have a ton of software on it, but that will be changing very soon with a 1 gig SD card

BlackLight

Originally Posted by ScottM

These are just some of my problems:

Sorry you're having so many problems Scott!!! Thought I'd try to help with anything I can here . . .

1) I have experienced this too, you open it up, turn it on and it goes instantally in the blink of an eye from showing full signal to nothing at all and wont find the network (in a reasonable ammount of time) without resetting. Unfortunatly this is my largest aggrivatino with this phone so far, it only happens about once a week to me but is still aggrivating when people are trying to call you!!! I have not taken the time to call in on this one yet, but hopefully I'll be able to get some answers from Tier 2 when I talk to them. I just havent had the time to do it on my own and I cant call them while I'm at work for my personal account . . . If I find anything helpful out about this I'll try to post about it!!!

2) I know HP dosent support ALL bluetooth headsets, there's actually a list of them that they support that will work. Why HP didnt make it for all BT I dunno, but my Senior's Ericson BT HF dosent work, that's how we found out about the "list". I'll see if I can find something about it on HP's website or if I can post it from work. -=ALSO=- on HP's site they have some info about known issues with multiple BT connections. HP info It starts off "A Bluetooth (BT) headset cannot be connected to an HP iPAQ Pocket PC h6300 series handheld device when a BT network connection, using a BT access point (AP) or BT notebook computer is in progress. The headset connection will fail " and goes from there.

3)I dont know why it's doing it every day, with any GSM mobile phone or PC type device it's always advisable to reboot it occasionally but definatly not every single day crashes!!! Mine rarely locks up all the way, more it's the lost signal problem for me. Do you have a lot of extra stuff installed or anything programs / mods that might be suspect? I know one time I was running so many programs it practically froze it, but all I needed to do was close them out (Start -> Settings -> System -> Memory -> running programs -> highlight program and tap stop or just stop all and restart the one you want if there's a bunch!) and it ran great. You need to make sure for stuff like this if it's continuous when you call T-mobile make sure you get up to T2 PDA department when you're on a different phone try what they say, if it dosent help call back and tell us. Either' we'll get it fixed or the device needs replaced cause I talk to plenty of owners that dont reboot that much including myself, my supervisor, and another rep that sits one isle down from me

4) I have never once heard of this problem with this device from anyone, customers or otherwise. That alone makes me think bad SIM or handset. How old is your sim? Did you ipaq come with a new one? You might want to call in and activate that new SIM and see if it helps, if not (esp with lockup prob) I would do a warranty exchange if it was bought new from T-Mobile.

5) Yup, anytime you get a call, SMS, MMS, email, calender alert, whatever it turns on the screen, and if you then procede to accidentally touch it (like in your pocket) that's where you get your #6. I have not found a software fix for this (nor have I asked Tier 2 PDA yet) But because of this I'm going to try a differnet case to see if it helps or not. Check it out, best case I've seen I think . . . Metal Case

6) Above

7) Ummm . . . . okay, you got me there, never heard of that one, I dont even know what that's related to . . . How do you come across that error? Is it tied to anything specific? What are you usually doing when it happens and what does the error look like?

8) Sorry, I dont use call waiting so never had that problem. Believe it or not Call Waiting errors can also be tied to network / SIM issues cause it's actually using a line 2 in the sim (that's why on some phones you will see a PIN2 code) Again if it's an old SIM try a new one if it came with it, or even just try someone else's even if it's not data enabled, you could still test the call with it for confrence or call waiting on a new sim (make sure the other SIM is a newer one!)

As far as you're next statement, I'm sorry we havent been much help and I mean that! For the problems you're having really tier 2 is where you're going to get the best help, but please keep in mind that most of the general reps arent going to know anything about it. Most of the Wireless Data reps in Tier 1 should have some hands on time with the device and a good ammount of training on basic usage of the device, they're the more "how do I . . ." department and do basic troubleshooting and account maintainence for the data features on the account. Most every issue you've mentioned I would wind up xfering to Tier 2 though. If they're not able to help you there (like what they're doing just simply dosent work and they're stuck) if you're calling durring the day there might be a tier 3 to go to, not sure if it would be on the call though, or Tier 2 would need to do an exchange if the device is found defective. The best possible things you can to to get help are . . .

Call from a different phone!!! If you're not we really cant do much with you on it.

Have another T-Mobile phone and SIM available. This is to try and narrow if the problem is related to the phone, network, or sim and can cut down on a lot of time troubleshooting the wrong areas!! It could also save a lot of time troubleshooting for an exchnage.

If you want to save time . . . For the first levels of people you speak to be polite and try not to give too much information. I've had general reps transfer to me after 15 mins of wasted troubleshooting because the person calling was yelling at them the entire time and going a thousand differnet directions at once, basically scared the rep so they were trying to help to make the cust feel better before just dumping them up to Tier 1 when they really couldnt do anything. You can bypass general altogether in the automated system by listening for and choosing options "for questions about your Tzones or wireless Data service press 2" and then "for specific questions about tzones, sending & recieving pictures . . blah blah. . or specific wireless data devices press 2" That SHOULD get you into Wireless Data Tier 1.

I hope you can beleve me, most of us at T-Mobile really do want to help out as much as we can, but unfortunatly with devices like these when they're brand new we just dont know the tips & tricks till we start getting good feedback from the customers & others using them! I got home form work 2 hours ago and have been typing away since trying to help out others and I'm definatly not paid for my time here, just trying to help everyone out where I can!! I hope I may have helped a little here, and with luck Ill be able to find some explinations and beter yet answers. Well, it's after 4:30 am now, I'm way too tiered, goodnight all!!!


AND IF ANYONE FINDS NICE STYLUS' -=PLEASE=- LET ME KNOW!!!!!

mattw

Blacklight, I'm having almost the identical problems that Scott is. Do you think they will have software fixes for this? I'm going to trade my 6315 out and see if that helps. Mark me down, though, as another user with the same issues.

imported_ScottM

"I hope you can beleve me, most of us at T-Mobile really do want to help out as much as we can" - Blacklight

Blacklight, I cannot say that I could possibly disagree with you more. T-Mobile has my $500, they extended my contract, and these are the facts:

1) T-Mobile knows the phone has issues
2) T-Mobile denies the phone has issues
3) HP refuses to support it
4) T-Mobile won't let me return it
5) T-Mobile's only concern is it has my $500 and they extended my contract. Even as a long term customer who has spent a great deal with them ($20k), the amount they care about me is NOTHING.

Blacklight, I don't blame you personally, but I cannot describe T-Mobile in terms other than as criminals or con-artists, because, they are.

And I don't blame T-Mobile for all the bugs in the phone. I suspect they are mostly Microsofts.

I blame T-Mobile for being willing to sell a phone with this many problems, and to not stand behind it.

dehighland

Originally Posted by Chris

Discuss iPaqHQ's iPAQ 6315 Review Here!

Chris, Great site, love the content and format.

Daniel

imported_palmer

From the review i read this device seems a good one, or yet its better than other pocket pc phone in terms of functionality and wireless capabilities. The camare is an extra. So i guess i just might get one for my self.

thanks for the detailed review.....

pmvalente

Hi, I want to know if is possible to put some sounds to telefone ring. some .wav's for exemple. If yes how?
Thanks.

imported_Lilly

Unfortunately I bought the phone b/4 knowing about this website. Luckily, it started to mess up within the first 48 hours (screen freezing, couldn't load the sync software onto my pc, etc.) and I got my money back. The worst was when I was on a call with a friend joking around when I heard a ring - the phone had dialed a business contact but was prevented from completing the call b/c I had not entered the area code for the contact's profile yet. If the call had gone through and the conversation heard, it could've resulted in bad consequences. Now I'm looking into the 4705. Any suggestions.

Originally Posted by ScottM

These are just some of my problems: 1) Phone randomly disconnects from the network (even if sitting on a desk not far from a tower). Already missed 3 important calls. I don't want to find out my baby is sick 3 hours later when I happen to do a soft reset. 2) Bluetooth is totally unusable. It forgets the headset is there, but still shows the status as all calls going to BT headset. 3) It crashes constantly and needs at least one soft re-boot per day. I have had it crash when answering calls, etc. 4) It frequently says "No SIM Inserted" even though there is one. 5) It turns itself on, and runs the battery out. 6) It turns itself on in your pocket and dials random people. 7) You get a "Static Caption" box that never goes away and have to soft-reboot. 8) It frequently drops calls or crashes when using call waiting. I have not been able to receive any help from T-Mobile. They have the money and they are done. I've switched back to my old XDA for now. I'm thinking of getting the XDA III, but want to be a whole lot more careful with my next purchase. I don't want to throw another $500 in the trash. I wish it were like Asia or Europe here, where it is easy to purchase unlocked phone and the coverage is good. On the other hand... American medical care is the best. I wouldn't trade it in for good cell coverage.

martinronquillo

you can change your ringtone by downloading a song in .wma format, copying it in the folder that says ring. this can be found on you ppc's file explorer : // device/windows/rings/...... after downloading it go to start settings phone and then adjust your default with the song you want. you should find the recently copied song in the drop down bar.
hope this helps
martin

Maxim Bondar

It is also possible to use ringtones in MID format. They are much smaller and don't use up valuable space on RAM. One should put them in the same folder as described above.

__________________
Qtek 9100

H. LaGarde

Originally Posted by Chris

Discuss iPaqHQ's iPAQ 6315 Review Here!

Does anyone in the Santa Rosa, CA area have a functional cradle for a 6315 that I could use for a few minutes? I wish to install the ROM update, and my cradle is faulty. I'd like to see if the update improves the device's performance before I buy a new cradle. Thanks. HL

jaydee04