iPAQ h63xx series - Talk about the HP iPAQ h63xx series Pocket PC Phone
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Old 04-23-05, 05:34 AM   #1 (permalink)
jeroen94704
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Another 6340 ROM Update? Nope, sadly not.
Someone at HP must have messed up.

I am subscribed to HP driver&patches alerts, and got an email today informing me a new ROM update is available for the IPAQ6340, which I have. I thought this was great, so I immediately went to the download page.

Sure enough, there's a package described as: "This package contains the ROM Update Utility (RUU) and ROM image for the HP iPAQ Pocket PC h6340. The ROM Update Utility replaces the current ROM image on the handheld with an updated version."

The version to which it would be upgraded would be 1.10.08, from the 1.00.36 I have.

The odd thing was that the "release date" was reported as 31 March 2005, which is almost a month ago. Unfazed, I downloaded the package and started the upgrade process.

*BANG*

"Invalid SKU! This upgrade is for models h6315 only"

Ahhhh, I knew this was too good to be true. Someone messed up and set the 6315 update for US T-Mobile customers as if it was a 6340 update, which in turn triggered the email alert I got.

Thinking back, March 31 is about the time the T-Mobile released their 6315 update. And indeed, all the way at the bottom of the download page where I found the update was this line: Supported models: h6315.

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Old 04-24-05, 07:39 AM   #2 (permalink)
mihalich
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Same here - I was downloading this update for 2 hours and then... wrong SKU WTF?
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Old 04-25-05, 03:31 AM   #3 (permalink)
jeroen94704
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See, NOW it's changed. The description now states :

"This package contains the ROM Update Utility (RUU) and ROM image for the listed handheld model and operating system."

It would be nice to get an email from them saying "sorry we messed up".
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Old 04-26-05, 08:40 AM   #4 (permalink)
marchand
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I had the same ....

Finally after long long complaining to HP they send me an email with a new ROM-update....NO !!! Bad service from HP.
I will call them again....and again.......until all my problmes are solved.
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