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iPAQ h63xx series Talk about the HP iPAQ h63xx series Pocket PC Phone

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Old 09-26-05, 07:31 PM   #1 (permalink)
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Executive PDA

Recently, I purchased some screen protectors for my h6315 from Executive PDA (http://www.executivepda.com) and had them shipped with three day shipping.

I received the package in the three days requested, but there was a problem... UPS damaged the package, and my screen protectors were bent, and unusable (is that a real word?!?). I emailed Executive PDA, and went to bed for the night. The next morning I checked my email, and Executive PDA had already submitted a new order for replacement screen protectors with three day shipping! I found this to be quite professional, and wanted to let everyone know about the GOOD experience I had with a company. Too often we discuss the negatives about a product and/or company that the good is sometimes overlooked. I wanted to take the time to say I really appreciate the effort they put into making sure I had a quality product in a timely manner...

I received the replacement screen protectors this afternoon, and all is in proper order.

KUDOS to Executive PDA

KORBEK
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Old 09-26-05, 07:58 PM   #2 (permalink)
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I have had similar experiences with companies like PNY who replaced my 5200 ultra graphics card for free. I totally agree that sometimes the good is overlooked, but thank you for bringing this company into the limelight, it makes me want to buy from them...
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Old 09-26-05, 08:01 PM   #3 (permalink)
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One person will tell of a good experience, but ALL of them will tell about a bad one.
Rule #1 that I learned as a retail manager.

Glad to hear that you had a good experience!
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