emtownsend

OK, this is kinda cheesey... on the bottom right corner of my touchpad, by the itask button, the corner of the overlay is lifting. It kinda makes a sharp corner that catches my right ring-finger when I use the stylus since I rest my fingers there while I tap/type. Anyone else experience this? I baby this iPaq too! Anyone know if there are replacements available?

Richard Cunningham

For something this expensive and new, I'd be taking mine back to the dealer and getting another one.

imported_CiscoKid

Yep I agree

__________________
Compaq C810 --> iPAQ h5450 --> Toshiba E800 --> HP hx4700

emtownsend

Quote:

For something this expensive and new, I'd be taking mine back to the dealer and getting another one.

I was thinking about that but I bet they would just blame me... I will give them a call though. Time to test eCost's customer service...

__________________
Sprint PPC6700

imported_CiscoKid

Stand firm!

__________________
Compaq C810 --> iPAQ h5450 --> Toshiba E800 --> HP hx4700

ShALLaX

Crap.. you're right! Mines doing it at the bottom left ;-;! Thats terrible Problem with taking it back is that software which you register may not work on the new device... so thats a hassle in itself (getting the new codes) :\

I dont believe its serious. Theres no real risk of it completely peeling up. What it is... is that the actual surface is stuck onto a foam backing which is what gives it its springiness. The foam doesnt appear to go right to the edge, so theres about half a millimeter of surface plastic overlapping around the edge which can be easily creased/ bent out of shape. It just looks kinda ugly, but I dont think theres any risk of it becoming worse.

emtownsend

Yeah, I agree. It's not bad. I did "submit a case" with HP support to see what they would say or do. If they have me send it back for repair, I may do that. I have had good luck with that in the past. If they say anything else, I may just let it go. It looks like I could put a tiny dab of superglue on the corner and push it down with a pin to get it to stay... That would be my last choice.
I expect many more people will see this happen...

__________________
Sprint PPC6700

slashlos

Sounds like a design flaw, that the touchpad surface should extend to under the face frame as in a notebook, but this would require a beveled edge, so the pad surface would be recessed. Go luck!

__________________
/los "I was a teenage net-random"

ShALLaX

Its not the touchpad surface itself... its the black plastic around it. I agree, its a bad design since it just "stops" and theres a small gap where the case starts again. The photo attached doesnt really show it peeling up... its too hard to get a photo close and clear enough to see that, but the corner is SLIGHTLY dog-eared.

emtownsend

HP is sending me an overnight box to send my iPaq in to repair this.
I had to send my h5550 in, like this, to have work done and the total turn around time was 4 days. So, I am hoping this will be fast too. I am glad they were willing to do this without any questions.
I'll post when it is back!

__________________
Sprint PPC6700

bobbravo2

keep us posted!

emtownsend

OK... Just sent it back today via pre-paid Airborne/DHL. I miss it already! hehe

__________________
Sprint PPC6700

emtownsend

Well... HP says it will cost me $168 to replace the bezel on the unit! They say it is accidental damage. I told them to forget it and send it back. I will fix it myself. It is a very minor corner. It must be defective but how can I convince them when they made up their mind already? That sucks, but I will live.......

__________________
Sprint PPC6700

imported_CiscoKid

$168?!?!?!?!?!!

Holy @#$@# that's ridiculous! I'd live with it too LOL

__________________
Compaq C810 --> iPAQ h5450 --> Toshiba E800 --> HP hx4700

slashlos

Yikes! that's bunk considering the number of similar complaints. Aren't you within the first 30 days?[valid only for hp shopping]

__________________
/los "I was a teenage net-random"