mshuttle

Here's my experience with the hx4700 ... Bought the unit on the 15th of last month ... really did not use it much until this month ... every night I place the unit in it's charger where I use it as a very expensive clock ... on 3/6 woke up and noticed the screen was blank ... picked the unit up and the yellow light stayed on solid ... pressed on off switch and nothing happened ... press soft reset and THE UNIT DID A HARD RESET ... ok ... figured it was a fluke ... so I reinstalled all my considerable amount of software ... just about an hour ago the unit received an incoming message from my pc in box and locked up a few seconds later ... pulled the unit off the charger and again the yellow light stayed on ... press soft reset and the screen went blank and stayed blank ... press a few more times with same result ... let the units sit for a few minutes to cool down and still nothing ... only thing I could do was to remove the fully charged battery and immediately insert it ... the unit performed a hard reset and I lost all my data again ...

Called HP and they were not much help ... kept saying I had a bad battery or a bad third party SD card installed ... first time my unit locked up all the software was in ipaq store ... second time it was on the sd card ...

Anyone have similiar tales? I am a heavy network user and suspect since it locked after receiving a message from my inbox this is related ...

Quorlan

There have been a couple other threads regarding this and similar issues. I had exactly the problem you describe with one minor difference. My yellow charge light never stayed on when the hard reset happened. My experience was along the lines of I would be using the device, would turn it off and pocket it or turn it off and charge it. If I just turned it off and carried it around when I tried to turn it back on it would not come on (no matter how charged the battery had been) until I pulled the battery and reseated it. Then it would hard reset. If I put it in the charger I would always wait to see the yellow light blink to indicate that the unit had begun charging but in the instances where problems arose this didn't happen. The unit would not begin charging. So I would pull and reseat the battery and BAM, another hard reset.

At first I chalked it up to fluke. When it happend again a few weeks later I contacted HP who were quite unhelpful, essentially refusing to believe I had a hardware problem (I went as far as to not install anything for a couple days and it STILL HAPPENED, no software at all installed and NO memory cards inserted). HP then sent me a return box to ship my unit back to them but before I took them up on it I read other comments here about similar things. One gentleman in particular sent his unit back to HP twice, both times having it sent back to him and he being told they could not replicate the problem so they were returning his device and closing the ticket. I decided that was not the route for me. Fortunately I broke with tradition when I bought the 4705 and actually purchased CompUSAs ExpressExchange extended warranty which allowed me to return my unit to the store directly for an immediate exchange. Course using it voided the rest of my warranty period so I got my replacement unit and spent the money to purchase yet another express exchange warranty on it. So far the new unit has behaved fine with no random or spontaneous resets.

I do think this issue is related to the battery lock switch on the bottom. I know a couple folks from these boards had similar issues and solved their problems by taping the battery lock switch in the locked position to keep it nice and secure. From what I'veseen personally and read about online, it seems that switch can slide just slighty off of the "locked" position and wind up in this weird no-mans land between locked and unlocked and that seems to be when these types of problems occurr. On my first unit I did notice that EVERY time it hard reset itself when I checked the battery switch it was not quite all the way over in the locked position.

Hope that helps. If you have a way to exchange your unit for a new one, I would do that. If not, you may try taping the battery switch or you can take your chances with HP mail in support. But beware of that since if they *DO* decide to replace your unit they will more than likely send you a "refurbished" unit. From what I've heard about "refurbishing" at HP, they charge an old returned unit for a day and if it powers up they call it good and send it out to some poor unsuspecting person needing a warranty replacement of their unit. Not happy with HP in this regard and if this wasn't the best damn PDA (when there aren't odd problems with it) on the market I would likely have returned mine for a full refund and bought a Dell Axim X50v.

I hope this info helps in some way.

Q

__________________

abb1

You have either 1) Illegal software installed on your PDA or 2) legal software and installed it on two devices. A lot of PDA software has an anti piracy hack enabled that will soft reset a device by itself if a used serial is on more than one device. This happened to me because I have two devices and I installed my purchased software on one device and then installed it on my 2210. The 2210 did the exact same thing as what happened to you - Twice. I then did some research and found out that in a lot of the new updates in software that they have this anti piracy hack enabled in their software. I now have all my software that I had purchased spread out on my two PDA's

Quorlan

Not sure I understand that one. First, I don't use illegal software. I may have copies of one or two programs installed on my old Axim still (which is just sitting around unused lately) but even so, are you saying that there is somehow a way in which these devices "know" that 2 copies of the same software is installed on 2 devices? How on earth could they possibly? The Axim has no wireless at all and the cradle isn't attached to any PC, it's just there to keep the unit charged. So how could any software I have installed on the X5 be causing the 4705 to have resetting problems? It just doesn't make a whole lot of sense to me. Also, you said thie anti-piracy hack would cause the PDA to SOFT reset while what we are discussing here is full, system wiping HARD resets.

Q

__________________

abb1

Originally Posted by Quorlan

are you saying that there is somehow a way in which these devices "know" that 2 copies of the same software is installed on 2 devices? How on earth could they possibly? The Axim has no wireless at all and the cradle isn't attached to any PC, it's just there to keep the unit charged. So how could any software I have installed on the X5 be causing the 4705 to have resetting problems? It just doesn't make a whole lot of sense to me. Also, you said thie anti-piracy hack would cause the PDA to SOFT reset while what we are discussing here is full, system wiping HARD resets. Q

Sorry, I meant to say 'Hard Reset itself', and yes, the software is designed that way. A lot of the newer updates have that measure installed. Pocket Mechanic went right out and said they had it put in to their new 1.50 update. After getting a lot of customer complaints and being trashed all over the web, they decided to take the AP Measure out in their next update. However there are still companies that do not advertise that they have this Anti Piracy measure in their new updates. I found this out when I had all my software installed on both of my PDA's. After I updated some of the software everything was cool. The next morning, my 2210 was dead It was like the battery was totally drained. The only fix was a hard reset. After I had everything restored, the same thing had happened. Then I did some research and found out that the same events happened to others using software with illegitimate serials. I was pissed because I paid for all my software, but I just had it installed on both my PDA's. First on my 4700 and then on my 2210. After the 2210 did a hard reset again to bring it to life, I only installed freeware programs and programs that I did not have installed on my 4700. My 2210 has worked flawlessly since. I don't know which program it was that did this because I have so many, but I know that it is software related.

Ka0s^

Sounds like a problem my old h5555 had, It went back into HP 3 times until it came back fixed, i had a new battery, OS reinstall and finally they replaced the mainboard.

Warraven

Originally Posted by abb1

Sorry, I meant to say 'Hard Reset itself', and yes, the software is designed that way. A lot of the newer updates have that measure installed. Pocket Mechanic went right out and said they had it put in to their new 1.50 update. After getting a lot of customer complaints and being trashed all over the web, they decided to take the AP Measure out in their next update. However there are still companies that do not advertise that they have this Anti Piracy measure in their new updates. I found this out when I had all my software installed on both of my PDA's. After I updated some of the software everything was cool. The next morning, my 2210 was dead It was like the battery was totally drained. The only fix was a hard reset. After I had everything restored, the same thing had happened. Then I did some research and found out that the same events happened to others using software with illegitimate serials. I was pissed because I paid for all my software, but I just had it installed on both my PDA's. First on my 4700 and then on my 2210. After the 2210 did a hard reset again to bring it to life, I only installed freeware programs and programs that I did not have installed on my 4700. My 2210 has worked flawlessly since. I don't know which program it was that did this because I have so many, but I know that it is software related.

I have passed this onto Anton, as Anton has NEVER stated this yet at any point on his forums or other!
(Anton being the developer of the software.)

And where i ask has this been printed???

Cant back it up can you.

I own PH and PHM myself, and would love to see this statement you say (Anton )Made.

Awaiting your link.

Edit.(Nevermind a link, it doesnt exist, you made your bed imho)

WR

Raiderhp4700

hi,

did you install the latest outlook from the 4700 cd ?
what version of active sync are you using ? install the very latest
are you running norton or some other funky prgm for virus or firewall ?
is so. disable them for a while.
make sure your battery lock is in the proper position
i suspect this prob is caused by a combination of things..not
just one... do the things i said above..see if the prob doesnt go
away. let us know

abb1

Originally Posted by Warraven

I have passed this onto Anton, as Anton has NEVER stated this yet at any point on his forums or other! (Anton being the developer of the software.) And where i ask has this been printed??? Cant back it up can you. I own PH and PHM myself, and would love to see this statement you say (Anton )Made. Awaiting your link. Edit.(Nevermind a link, it doesnt exist, you made your bed imho) WR

Just info that was stated in this thread http://www.ipaqhq.com/forums/showthread.php?t=14870 and some others that I got over the net but I have to do some research to find them. Like I said, I have never owned or used Pocket Mechanic and never will purchase it because of this thread . Don't blame me, I am just relaying information that was already passed on. Actually, you started that thread .

Ka0s^

Originally Posted by abb1

Just info that was stated in this thread http://www.ipaqhq.com/forums/showthread.php?t=14870 and some others that I got over the net but I have to do some research to find them. Like I said, I have never owned or used Pocket Mechanic and never will purchase it because of this thread . Don't blame me, I am just relaying information that was already passed on. Actually, you started that thread.

I also read ALOT of statements regarding this, heres a link to some proof:

http://www.mobileread.com/forums/showthread.php?t=3232

Im not trolling here btw just keeping a debate balanced

Warraven

Originally Posted by abb1

Just info that was stated in this thread http://www.ipaqhq.com/forums/showthread.php?t=14870 and some others that I got over the net but I have to do some research to find them. Like I said, I have never owned or used Pocket Mechanic and never will purchase it because of this thread . Don't blame me, I am just relaying information that was already passed on. Actually, you started that thread.

Originally Posted by abb1

Pocket Mechanic went right out and said they had it put in to their new 1.50 update.

Where i asked?
What thread did i start in relation to this here, for this fella's HR's?
What other software could you be talking about?

You alleged it, and i am asking for proof from you now as per the quote.
(Big period)


The black cloud of folk lore is strong. If you cant shine through it, dont thicken it with more smoke.


WR

Edited by WR
Sorry for the O/t fella's, seen the smoke.

abb1

Originally Posted by Warraven

Where i asked? What thread did i start in relation to this here, for this fella's HR's? What other software could you be talking about? You alleged it, and i am asking for proof from you now as per the quote. (Big period) The black cloud of folk lore is strong. If you cant shine through it, dont thicken it with more smoke. WR Edited by WR Sorry for the O/t fella's, seen the smoke.

I cannot find the thread where it staed that he implied that he installed it. The fact that it was put in there is undisputable. READ THE THREADS THAT ARE LINKED HERE!! Ka0s^ had a good link which also links to another thread on the Axim site that I have read regarding this. My question to you is, why are you so defensive??? This software developper has gone through criminal means to erase private and personal information of the user if he/she uses an illegal copy of his software. You can install a code to erase the software or prevent installation if an illigitimate code is used, but going through means of destroying personal data through a Hard Reset code is nothing short of criminal and these software developers should not be supported by any means.

Warraven

I'm standing upright on this as something as simple as heresay, when purported by the opposition can ruin anothers reputation.

Pretty simple, and i ask anyone claiming to have proof, seen that anton did this or can dispel that it was not Just, The Version from warez sites and the Warez serial used that caused thier problem and then they in turn spread bad word.

Which in turn gets picked up on by others like yourself as its the latest buzzz word on the demons you do not comprehend inside.

All throughtout ages, someone mentions something like crop circles, and others say , wow it must be true as its being said elsewhere and many of them, by people when pressed, have no more proof then yourself.

( not saying i have proof, But i have my own honesty to rely on, and if i can see that the other group is stating false claims, and call em on it, and they backpeddle to point of friend of a friend etc, guess what i am thinking about thier integrity)

And when they first said it, they did have proof, had evidence and were absolutely sure it was what they thought, and when boiled down, none, and what have they done to compensate damage publicly done to the author of such software in this example?

Nothing, so if you have no proof, and are running on lore, keep it canned or be prepared to diligently like a man, correct every discouraging word you have spread against it so far.

Pretty simple, dont slander unless you can stand your ground.

(I was current in thread at PM forums when developer called for proof from these friends of friends, and no log or copy or version has been supplied yet, some even stated that they would video it happening, never was heard from again)

BTW,Bring me proof, i will be first to admit, i am wrong to support credibility, integrity and precedents over folk lore and people with low credibility talkin crap out of thier arse.



WR