info thread on a cracked headphone

[imported_braeleure]

Just a note FYI - I love my HP bluetooth headphones which work fairly well, but the narrow headphone band just cracked (is this a common problem?)! I called HP customer support (India?) and they immediately arranged to send me a replacement "in 48 hours", no further questions asked... I am astounded.

[rob1303]

I have heard of this happening before.

Glad HP sorted it out for you

[stronggeek]

Just a note FYI - I love my HP bluetooth headphones which work fairly well, but the narrow headphone band just cracked (is this a common problem?)! I called HP customer support (India?) and they immediately arranged to send me a replacement "in 48 hours", no further questions asked... I am astounded.

Maybe, because my cracked in the same way you described (about a month ago) as well, but I thought it was something I did and now... well, I'm not so sure.

I believe I'll try CS as well.

Thanks for the heads up!

[stronggeek]

I have heard of this happening before.

Glad HP sorted it out for you

Man Rob, you are everywhere!

Anyway, now armed with your additional info I feel more confident about being able to receive a replacement!

Thanks

[stronggeek]

Thanks you guys!

I just called and after going through a few departments I should see one in a few business days.

I thought I was simply out a 100 bucks.

Tis a good day -4705 rom update, bt headset on it's way, work is booming... I must play the lottery!

[rob1303]

Tis a good day -4705 rom update, bt headset on it's way, work is booming... I must play the lottery!

They say all good things come in three's...

...it seems as though you have your three - keep your money in your pocket

(although if you DO win the lottery my number is....... )

[stronggeek]

Check this out.

They sent the headphones next day air instead of 2 day!

So I got them in less then a day as I spoke to and emailed support at appro 1230 pm and UPS justed dripped them off at 9:48 am.

Atleast now I know when they break I can get a new set the next day (if it's not the weekend)

Thanks again for the info!

[whitelyt]

I have the same issue with mine so I called HP after I read this thread. I am getting new headphones within the next couple of days shipped to my house.

For the most part HP has always come through with their support for my products.