alex_homepc

Originally Posted by rob1303

Alex - thanks for all your work in working out what the error was At least we can now explain it when users ask

I was not alone. There were many of us ready to help.

Hope, soon we'll upgrade to WM5 and it won't trouble us that much.

ctitanic

well,
1-There is a bug in the new ROM that makes the extended battery to act as they are a normal battery.
2-There are two possible solutions one is a new ROM patch from HP, the other is in a form of a recall of the Mugen Batteries (OEM HP Batteries will have to wait for HP's ROM update) to be reflashed to avoid the HP's bug.

Taking in consideration these facts and knowing that HP has to fix the problem with their extended battery to me the best solutions for Mugen Power users is just downgrade the ROM (if it's possible by using a backup of the previous ROM) or just wait for the ROM patch from HP. I know that the guys of Mugen Power are working hard to have a fix but any fix will need a recall of the battery. I really don't like the idea of a recall when it's a software bug introduced by HP.

Thanks god I did not updated my unit waiting for WM5

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GeekyGuy

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manfredng

Originally Posted by GeekyGuy

Several of us have already tried going back to the old ROM, and have found that the extended batteries still do not perform as they did before the ROM update. If you know of a trick or tweak to restore the extended functionality of the batteries, I will gladly roll back to the original ROM.

It is because the battery ROM is already affect by the patch. So downgrade to old Patch is no use!!

ctitanic

Originally Posted by manfredng

It is because the battery ROM is already affect by the patch. So downgrade to old Patch is no use!!

that's an interesting piece of info. If the ROM is capable of affecting the battery ROM, is not possible to write a tool that could restore that functionality and that can be run in our Pocket PCs? It seems to me that it's possible taking in consideration that the bugy ROM just did that.

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RobertMirenzi

Am I inferring correctly that the cause of all this issue is based in the fact that the Ipaq ROM was upgraded with the Extended Battery installed on the device at the time of ROM update.

If this is the case it is too bad, it all could have been avoided if a caveat was sent out to remove the extended battery before upgrading.!!!!




(Here is the latest on HPs efforts)
Dear HP Customer,

Thank you for contacting HP eServices.

This is with reference to your e-mail regarding escalation of the issue to Engineering department.

We thank for providing the information.

We have escalated this issue to our Engineer department and the case number is 3211017310.

You will be getting a call from the Engineering department with in 3-5 business days and they will assist in resolving the issue.

Please e-mail us if you need further clarification and we will be glad to assist.

Thank you,

HP eServices

imported_coolabah

Originally Posted by alex_homepc

I was not alone. There were many of us ready to help. Hope, soon we'll upgrade to WM5 and it won't trouble us that much.

Too true ! Lets just hope that WM5 upgrade is tested better than this one seems to have been. I'd like to add my thanks too, FWIW, for your efforts on this . Good problem solving Alex

ctitanic

Originally Posted by RobertMirenzi

Am I inferring correctly that the cause of all this issue is based in the fact that the Ipaq ROM was upgraded with the Extended Battery installed on the device at the time of ROM update. If this is the case it is too bad, it all could have been avoided if a caveat was sent out to remove the extended battery before upgrading.!!!!

I don't think that that would avoid the problem.

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yojimbo

As I bought my HP extended battery after the release of the ROM update, I emailed HP Support letting them know that in my opinion this is a case of fraud. HP continues to sell the extended batter knowing full well that they don't work as intended. I wonder how they respond to my email. Probably ... "we'll escalate this to the next level" LOL.

GeekyGuy

I was checking on my case # with HP yesterday, and even after several entries stating where I had already reverted to the Original ROM, they put in the case that they recommended reverting to the original ROM, and CLOSED the case. In my opinion, they support is sorely lacking in a lot of areas.

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alex_homepc

I've just recieved a reply from HP

--------------------------------------------------------------------------------
Please retain this line in all replies: <ID:736223-8058xxxxx>
--------------------------------------------------------------------------------

Dear HP Customer,

Thank you for contacting HP eServices.

This is with reference to your e-mail regarding the issue with battery charge after ROM update on your iPAQ hx4700 series.

We regret the inconvenience. As our Engineers are working on this we do not have the exact ETA. Please wait for another few days and check for the update. Once it is released, it will be made available in the below mentioned web link:

http://h18007.www1.hp.com/support/fi...1120_6089.html

Once again, we apologize and truly regret any inconvenience or frustration this matter may have caused. We value you as our customer and your satisfaction is very important to us.


Please e-mail us if you need further clarification and we will be glad to assist.

Thank you,

HP eServices

Possum Roadkil

I did the upgrade with my standard battery installed. I still get decreased battery time with the extended battery. When I first put the battery in after the update, it appeared that I didn't have the issue, but the first time I used it for an extended period of time, for wi-fi and playing videos with Betaplayer, it did not last nearly as long as it should have. Now the battery level indicator goes down quicker than it originally did the first few times I used it right after the update.

What was HP doing monkeying around with that part of code anyway, since it was working perfectly to begin with? Possibly trying to kill Mugen batteries and it backfired on them? Very odd.

Ninja1

i also did the upgrade with the standard battery, and now I have decreased life with both types of batteries. This SUCKS!

Ninja

alex_homepc

Originally Posted by Possum

Possibly trying to kill Mugen batteries and it backfired on them? Very odd.

That is not the case since HP's original 3600mAh batteries were also affected by the new ROM. Last time I had a talk to an HP Service they promised me to replace the battery with a new one if the coming update doesn't solve the issue. So, there's nothing left but wait.

manfredng

I like to explain more about the NEW HP ROM problems.

First, it will affect the battery ROM and let the battery downgrade to 1600mAh data. Because the Battery ROM data is changed, even you revert to OLD ROM or HP release new ROM. It seems cannot solve the problems.

Second, the NEW ROM does use mor